Irina

Elbadi Irina
City: Adana (Turkey)
DOB: 25.12.1984
Contact number: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Marital status: married

Education:

Kyiv national linguistic university

2002-2006

«English language and practical psycology»

Work experience:
Support manager:

iGaming company (February 2025- June 2025)

● Customer support through email and chats

Office manager

Özkardeşler vinç Turkey (Adana) 2022 - 2024

● Corresponding email, calls
● Searching for new equipment
● Coordinating the operators work

Head of the department (office)

PE «Visa Service Centre» (Visa Application Centre for Poland) 2014 - 2015

• Ensuring the functioning of the office (40 staff members);

• Conducting formal correspondence with clients and the Consulate;

• Maintaining and sending internal documentation and reporting as required by the
company's regulations;

• Training (teaching) the staff. Controlling the quality of their work;

• Participation in the opening of regional offices (training of personnel, setting up the
work process).

Leading specialist in the company's operations

PE «USN» July 2013 – September 2014

• Working with an outsourced call center (Adelina);

• Control and conclusion of the contracts with companies by contractors;

• Control and coordination of the department heads' work;

• Finding solutions to force majeure and non-standard situations;

• Participation in the development of the company's website (info, correction of data on
the website);

• Conducting training for staff;

• Recruitment, interviewing;

• Archiving;

• Carrying out of audits of different directions.

Head of the department (office)

PE «Visa Service Centre» (Visa Application Centre for Poland) 2012 - July2013

• Ensuring the functioning of the office (20 staff members);

• Conducting formal correspondence with clients and the Consulate;

• Maintaining and sending internal documentation and reporting as required by the
company's regulations;

• Training (teaching) the staff. Controlling the quality of their work;

Supervisor (8 staff members)

«RNT-Ukraine» Ltd (Visa ApplicationCentre for Netherlands) 2009
– 2012

• Conducting formal correspondence with clients and the Consulate;

• Maintaining and sending internal documentation and reporting as required by the
company's regulations;

• Training (teaching) the staff. Controlling the quality of their work;

• Problem solving;

Senior manager

«RNT-Ukraine» Ltd (Visa ApplicationCentre for Netherlands) 2007
– 2009

• Consultation the clients reguarding the documents required to be submitted for a visa;

• Corresponding the calls and emails;

• Transfering the documents to the Consulate;

School 131 (September 2006- December 2006)
● English teacher

Skills:
• MS Office: Word, Excel, Outlook.

• Languages:

• English – advanced;

• Turkish - basic

• Russian, Ukrainian - mother tongue.

Looking for remote format of work as currently leaving abroad.