Oksana

OKSANA SOMAR
Graphic designer

About Me
Graphic Designer specializing in brand identity, logo design, and
packaging. Passionate about creating thoughtful, memorable brands
that combine strategy with clean, modern aesthetics. My background
in customer support allows me to understand user needs, communicate
effectively, and design solutions that connect with people.

Contact
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Experience
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LinkedIn - Oksana Somar Graphic designer freelance

Behance - Oksana Somar Develop custom brand identities, logo systems, and packaging
Lviv, Ukraine designs tailored to clients' goals and target audiences.
Manage projects from concept development and research to
Education final production-ready assets.

Sep 2019 - Jun 2023
JatApp 12/2024 - present
Ivan Franko National University of Lviv Customer Support Agent
Bachelor
Efficiently handled user inquiries in Zendesk (chat, email)
Faculty of Foreign Languages: Languages
Monitored and responded to reviews on the App Store/Google
and Literature, first – English Play Store;
Qualification: Bachelor of Philology. Handled billing inquiries (cancel/refund);
Specialist in English and Second Foreign Participated in setting up support processes together with team.
Language (Geman/French/Spanish) and
Literature.
Wix 08/2024 - 11/2024
Jan 2026 - Jun 2026 Customer Care Expert
MdStudio Got to know each user’s business goals and provided advice
regarding their sites and businesses;
Graphic designer
Helped them solve problems while exposing additional ways
they can achieve their goals and succeed online;
Certification Analysed user behaviour, content suitability and relevance
“Project manager” course in school WizeClub to determine their effect on user satisfaction.
Education
“Marketing Internship” from Futurra Group
WOW24-7
09/2021 - 07/2024
Customer Support Representative
Skills Handled order-related issues such as pre-/post-sales support;
cancellations&returns; payments&refunds;
Creative Cloud (Illustrator, Photoshop, Solved usability issues such as problems with log-in, navigation;
Indesign), Figma, Zendesk, Freshdesk, add /remove features, and modification of notifications;
Confluence, Jira, Amplitude, Stripe, Miro, Troubleshot refund issues and system’s set up.

Trello, Canva;
English Teacher at Kindergarten 09/2020 - 08/2021
Management skills;
Taught children (of different ages) English;
Creativity; Was responsible for onboarding of new teachers.
Critical thinking;
Ability to multitask;
Adaptability;
Ability to work efficiently in a team; Languages Hobbies
Communication skills; Ukrainian Native Reading, sketching, running, travelling,
Microsoft Office Expert driving, learning something new
English C1
Spanish A2