Praise

PRAISE DABARA
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PROFESSIONAL SUMMARY
Customer-focused support professional experienced in delivering fast, accurate, and empathetic
help across chat, voice, and email. Skilled in resolving payment, onboarding, and platform-
related issues in real time using CRM tools including Zendesk, Salesforce, and HubSpot, while
maintaining clear documentation and 98%+ accuracy under high-volume conditions.
Known for sound judgment, calm composure under pressure, and a proactive approach to
identifying recurring issues and workflow gaps. Comfortable guiding new users through
onboarding and building confidence in new tools and systems.

SKILLS
Customer Experience
Chat, Voice & Email Support | Complaint Resolution | De-escalation | Active Listening |
Customer Advocacy | Onboarding & Guidance | Case Management | Customer Follow-up
CRM & Support Tools
Zendesk | Salesforce | HubSpot CRM | Ticket Management | Case Documentation | Workflow
Management | Data Validation
Operations
Real-Time Problem Solving | High-Volume Support | Multitasking | Prioritization | Cross-
functional Collaboration | Process Improvement
Technical
Microsoft Excel | Google Workspace | Power BI | SQL | PostgreSQL

WORK EXPERIENCE
SUPPORT DISPATCH / CUSTOMER SUPPORT SPECIALIST Hero Logistic Company, Chisinau |
2026 – Present
• Deliver fast, accurate, and empathetic support across 40+ customer and driver calls per
shift, maintaining clear, professional communication.
• Troubleshoot and resolve real-time operational issues independently, applying sound
judgment before escalating.
• Investigate cases and document interactions accurately across dispatch and CRM systems to
support consistent follow-up.
• Balance high call volume and shifting priorities while maintaining accuracy, responsiveness,
and service continuity.
CUSTOMER SUPPORT REPRESENTATIVE Kivork, Chisinau | Aug 2024 – Apr 2025
• Delivered phone and email support for 50+ cases weekly, resolving pre- and post-service
inquiries with 98% data accuracy.
• De-escalated complaints through active listening and personalized communication, driving a
15% increase in positive feedback.

• Investigated, documented, and escalated technical issues, reducing resolution time by 20%
through clear cross-functional communication.
• Identified recurring customer issues and shared insights with the team, contributing to a
25% increase in cross-selling success.
CRM DATA ADMINISTRATOR Christian & Timbers, USA | May 2025 – Oct 2025
• Administered HubSpot CRM alongside Salesforce and Zendesk, maintaining accurate records
for 50,000+ candidates and clients at ~99% accuracy.
• Monitored workflows, lifecycle stages, and automations, improving follow-up efficiency by
25%.
• Investigated and resolved data discrepancies, strengthening documentation reliability across
teams.
BUSINESS DEVELOPMENT RESEARCH ASSOCIATE Christian & Timbers, USA | Nov 2025 – Jun
2026
• Managed high-volume research and information requests, maintaining 98–100% data
reliability across multiple databases.
• Mapped decision-makers and verified contact information, improving qualified lead
identification by 30%.
• Collaborated cross-functionally to resolve information gaps, supporting a 20% increase in
outreach quality.
ADMINISTRATIVE ASSISTANT Exhale Systems, USA | May 2025 – Oct 2025
• Coordinated 50+ meetings monthly across clients, candidates, and internal teams, ensuring
accurate scheduling and communication.
• Maintained documentation and supported cross-functional teams with administrative
problem-solving.
DATA ENTRY ASSISTANT – FINANCE & ADMIN Jonifort Foods, Nigeria | Mar 2022 – Dec 2022
• Processed 1,000+ transactions weekly using Excel and internal CRM tools with 99.9%
reporting accuracy.
• Reconciled records and resolved discrepancies in collaboration with the finance team.

EDUCATION
M.Sc. Public Health (2024) — Nicolae State University of Pharmacy & Medicine, Chisinau
High School Diploma — Anglican Girls Grammar School, Abuja

PORTFOLIO: LINKTREE