Oleksandr

Oleksandr Serdiuk
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @sanoscouser
Location: Zaporizhzhia, Ukraine (Open to remote roles)

Professional Summary

Motivated and customer-focused professional with extensive experience in customer
support, hospitality, and fitness instruction. Adept at communicating with diverse
audiences, resolving client concerns, and delivering exceptional service. Skilled in
utilizing CRM systems, managing high call volumes, and handling remote work
environments with efficiency and reliability. Currently seeking remote opportunities
in customer support, leveraging my strong communication skills and proven customer
service expertise.

Key Skills

 Exceptional customer service and problem-solving abilities.
 Proficient in CRM systems, order processing, and data entry.
 Strong communication skills (English: Advanced).
 Ability to manage high call volumes and handle inquiries via phone, email, and text.
 Basic knowledge of IT, including HTML, CSS, and JavaScript.
 Experienced in using AI tools like GPT for efficient communication and task management.
 Advanced Excel skills, including data analysis and reporting.
 Flexible, adaptable, and experienced in remote work environments.
 Multilingual: Fluent in Ukrainian and Russian; advanced English.
 Certifications: Smart Service, Elite Coaching System Personal Trainer, Certified Massage
Therapist.

Professional Experience

Customer Support Representative / Supervisor

TopServ Appliance and HVAC | Denver, Colorado (Remote)
Feb 2021 – Aug 2026

 Managed customer interactions through phone, text, and email, ensuring timely and
effective responses.
 Provided proactive customer outreach, assisting with inquiries, orders, and account
management.
 Processed orders, refunds, and exchanges with precision.
 Handled a high volume of calls, meeting sales targets and call-handling quotas.
 Resolved complaints with a calm and positive demeanor, escalating issues when necessary.

Waiter
Royal Caribbean International (Navigator of the Seas) | Miami, Florida
Jan 2019 – Aug 2020

 Delivered exceptional service to guests, adhering to GOLD Anchor Standards.
 Maintained comprehensive knowledge of menus and promotions, answering guest questions
effectively.
 Ensured high-quality food presentation and proactive preparation for large parties.

Personal Trainer/Fitness Instructor (Part-Time)

Good Life Fitness | Toronto, Canada
Oct 2015 – Dec 2017

 Designed customized fitness programs tailored to individual goals.
 Educated clients on proper exercise techniques and equipment usage.
 Maintained a clean and organized fitness environment.

Bartender / Waiter

O&B Jump | Toronto, Canada
Aug 2014 – Dec 2017

 Prepared and served beverages, adhering to high service standards.
 Supported team members in delivering excellent dining experiences.
 Recognized as "Best Employee of the Year 2017" for exceptional performance.

Education

Bachelor's Degree in Physical Rehabilitation and Physical Education
Classical Private University | Zaporizhzhia, Ukraine
Sep 2007 – Aug 2011

 Specialized in physical rehabilitation techniques and patient care.

Technical Proficiencies

 CRM tools and customer management systems.
 Basic knowledge of HTML, CSS, and JavaScript.
 Familiarity with AI tools like GPT for productivity and communication.
 Communication tools: Skype, email platforms, and messaging systems.
 Microsoft Office Suite (including advanced Excel) and Google Workspace.

Personal Attributes

 Hardworking, reliable, and adaptable to dynamic work environments.
 Team-oriented with strong leadership and motivational skills.
  Enthusiastic about learning new technologies and taking on challenges.

References available upon request.