Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12328124/

Досвід роботи

Customer support representative

з 02.2022 по 09.2024 (2 роки 8 місяців)
Fem Associate Limited, Remote (Transportation and logistics)

- Maintained in-depth product and service knowledge to provide accurate customer information.
- Offered personalized support via phone, email, social media, and live chat.
- Resolved 60 complaints a day by identifying, prioritizing, and escalating technical issues as needed.
- Professionally reported bugs and worked with the technical team to troubleshoot complex issues.
- Improved customer satisfaction by 50% through prompt responses and accurate solutions.
- Balanced multiple priorities with strong communication and attention to detail.
- Achieved positive feedback
for outstanding service delivery.
- Engaged in continuous training to stay updated on products and enhance support skills.

Знання і навички

• Educability
• Critical thinking
• Organizational skills
• Fast typing
• Conflict settlement
• Attentiveness
• MS Office
• Communicability
• Teamwork
• Appointment setter
• Analytical thinking
• First line and second line of support
• Troubleshooting
• MS Excel
• Google Workspace
• Slack
• Zendesk
• Live chat

Знання мов

Англійська — просунутий