Svitlana

SVITLANA Lviv, 79005

DAVYDOVA
[відкрити контакти](див. вище в блоці «контактна інформація»)

davidovasvitlana93@gmail.
com
SALES EXECUTIVE

E D U C AT I O N ABOUT ME

MASTER OF TOURISM Proactive and goal-oriented professional with extensive experience in
INDUSTRY STUDIES, hospitality and sales. Skilled in team leadership, process optimization, and
T O U R I S M E X P E R T, building strong client relationships. Passionate about active recreation,
EXCURSION EXPERT stand-up paddleboarding, and psychology. Proud owner of a dachshund
named Yuki.
LV I V I VA N F R A N K O
N AT I O N A L U N I V E R S I T Y
2016

BACHELOR OF WORK EXPERIENCE
P SYC H O LO G I CA L
STUDIES,
P SYC H O LO G I ST SALES EXECUTIVE | M A R 2 0 2 1 - M AY 2 0 2 4

LV I V S TAT E U N I V E R S I T Y GLOVOAPP UKRAINE
O F I N T E R N A L A F FA I R S • Recognized as a top performer within Glovo multiple times for outstanding
2017 contributions.
• Consistently ranked among the top 3 employees monthly based on sales
results.

• Successfully onboarded and mentored new employees, ensuring their
SKILLS seamless integration and growth within the company.

• Played a crucial role in launching operations in new cities, such as Drohobych
and Truskavets, by managing the onboarding of top-tier clients and large
Upper-Intermediate English
networks.

Proficient in CRM tools • Independently identified and sourced new leads, contributing to company
(Salesforce) growth and market presence.
• Conducted targeted training sessions for team members, enhancing team
Opera (Hotels) software efficiency and performance.
experience

H E A D O F R E S E R VAT I O N S D E PA R T M E N T | M A Y 2 0 1 8 - N O V 2 0 2 0
Adoptability
I B I S S T Y L E S LV I V C E N T E R
• Promoted to Head of Department within 1.5 years.

• Launched the Reservations Department from scratch, creating a
comprehensive playbook and necessary documentation.
• Increased the hotel’s average occupancy rate to 85%.
• Supervised and coordinated booking operations within the Front Office team,
ensuring efficient workflows and high-quality service delivery.
• Collaborated with the Head of Sales to establish long-term, productive
partnerships with top companies in the city and beyond.

F R O N T O F F I C E A D M I N I S T R ATO R | J A N 2 0 1 7 - M A Y 2 0 1 8

I B I S S T Y L E S LV I V C E N T E R
• Fostered excellent customer relationships by delivering outstanding service.
• Organized and led training sessions for new and existing team members,
improving overall team performance.
• Efficiently managed communication channels, including customer calls,
emails, and inquiries.
• Resolved customer issues promptly, maintaining high satisfaction rates and
loyalty.
• Streamlined internal processes, ensuring smooth day-to-day operations of
the Front Office.

RECEPTIONIST | F E B 2 0 1 6 - D E C 2 0 1 6

LV I V E U R O H O S T E L
• Improved English proficiency by frequently communicating with native
speakers.
• Developed strong interpersonal skills, easily connecting with people from
diverse backgrounds.

• Managed the recruitment process, including interviewing and onboarding
new staff.