Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6600371

Досвід роботи

Customer support representative

з 11.2022 по 03.2023 (4 місяці)
Orthodontic Experts, Remote (Medicine, pharmacy)

- I have succeeded in working with a team where I received training, guidance, and support to ensure exceptional customer service and sales performance.
- I helped lead the implementation and monitored customer support strategies, creating a positive and efficient customer experience.
- I handled customer inquires, resolved complaints, and I helped provide prompt and accurate responses via email, phone, and live chat, ensuring high customer satisfaction rates.
- I helped foster and develop strong relationships with key clients, which lead to customer loyalty and retention.

Virtual Assistant

з 08.2021 по нині (2 роки 8 місяців)
Freelance virtual assistant, Kharkiv (Recruiting and HR)

I am a highly organised and detail-oriented virtual assistant. I have supported businesses and executives with administrative tasks, project management, and other day to day tasks that they may have needed. I was able to leverage my strong organisational skills, excellent communication abilities, and proficiency in various software tools to help streamline operations and contribute to the success of a remote team or individual.

Sales Manager

з 05.2021 по 09.2021 (4 місяці)
Kidz To Proz, Remote (Wholesale, distribution, imports, and exports)

- Develop and execute strategic sales plans to achieve revenue goals and increase market share for after school programs.
- Build and maintain relationships with schools, community centers, and other potential partners to promote the benefits of our programs and secure partnerships.
- Conduct market research to identify new opportunities and stay up-to-date on industry trends and competitors' offerings.
- Lead a team of sales representatives, providing training, guidance, and support to help them meet their sales targets and grow professionally.
- Set sales targets and objectives for the team, monitoring progress and providing feedback to ensure goals are met or exceeded.
- Collaborate with the marketing team to develop and implement effective sales and promotional materials, including brochures, flyers, and online campaigns.
- Conduct sales presentations and demonstrations to prospective clients to showcase the benefits and value of our after school programs.
- Attend industry conferences, trade shows, and networking events to generate leads, foster relationships, and identify potential business opportunities.
- Negotiate and finalize contracts and agreements with schools and partners, ensuring terms and conditions are favorable to the company.
- Regularly analyze sales data and reports to track performance, identify areas of improvement, and develop strategies to optimize sales effectiveness.
- Provide ongoing support to customers and partners, addressing any questions or concerns promptly and ensuring high levels of customer satisfaction.
- Stay informed about educational trends, program developments, and policy changes that may impact our offerings, and adjust sales strategies accordingly.
- Collaborate with cross-functional teams, including operations and customer support, to ensure smooth program implementation and customer success.

Achievements:
- Increased after school program sales by 25% in the first year through effective sales strategies and targeted marketing campaigns.
- Established partnerships with 10 new schools and community centers, expanding our reach and creating opportunities for program growth.
- Implemented a sales training program for the sales team, resulting in a 20% increase in individual sales performance and overall team success.
- Consistently exceeded individual and team sales targets, earning recognition as the top sales manager for three consecutive quarters.
- Developed and executed a referral program that led to a 15% increase in new customer acquisitions through word-of-mouth recommendations.
- Identified and capitalized on emerging market trends, leading to the successful launch of new after school programs, increasing revenue by 10%.
- Streamlined the sales process by implementing a CRM system, resulting in improved sales tracking, better customer relationship management, and increased efficiency.
- Received positive feedback from customers and partners, strengthening relationships.

Vuvu’s Speaking Corner

з 04.2020 по нині (4 роки)
Project Manager, Remote (Education and science)

- Develop and implement a comprehensive business plan for Vuvu’s Speaking Corner, including setting goals, defining target market segments, and establishing strategies for growth and success.
- Coordinate all aspects of the school's operations, including curriculum development, student enrollment, hiring and training of staff, financial management, and facility maintenance.
- Maintain awareness of market trends, competition, and industry regulations to ensure the school remains competitive and compliant with relevant standards.
- Manage all marketing and promotional activities to raise awareness of the school, attract new students, and retain existing ones.
- Lead the recruitment and selection processes for teachers and support staff, ensuring the team is qualified, motivated, and aligned with the school's values and mission.
- Develop and maintain strategic partnerships with educational institutions, businesses, and community organizations to enhance the school's reputation and generate new opportunities.
- Oversee the design and implementation of the school's curriculum, ensuring it meets the needs of students, aligns with industry standards, and supports their English language learning journey.
- Establish and maintain strong relationships with students and their parents/guardians, addressing any concerns, providing support, and ensuring high levels of satisfaction and retention.
- Monitor and analyze student performance and progress, implementing measures to continuously improve the quality of education provided by the school.
- Manage the financial aspects of the school, including budget planning and allocation, fee structures, and tuition collection, to ensure sustainable operations and profitability.
- Supervise the day-to-day operations of the school, ensuring a safe, inclusive, and productive learning environment for students and staff.
- Stay informed about advancements and innovations in English language teaching and learning methodologies, and integrate them into the school's practices when appropriate.
- Foster a positive and collaborative work culture within the school, promoting teamwork, professional development, and a shared commitment to student success.

Achievements:
- Successfully launched and established Vuvu’s Speaking Corner, growing the student enrollment within the first year of operation.
- Developed a unique and effective curriculum that has consistently led to impressive student academic achievements, with 90% of students showing significant improvement in their English language skills.
- Created strategic partnerships with local universities and language centers, leading to a steady stream of qualified students and collaborative opportunities for teacher training and development.
-Implemented a comprehensive student feedback and evaluation system, facilitating ongoing improvement efforts based student’s needs and satisfaction.

English Teacher

з 03.2019 по нині (5 років 1 місяць)
Ukrainian British School/ Studyless English School, Remote (Education and science)

Speaking Club Teacher

- Plan, prepare, and deliver engaging and interactive English language speaking sessions for club members.
- Create a supportive and inclusive learning environment that encourages participation and fosters confidence in speaking English.
- Design and implement a variety of activities and discussions to develop members' speaking skills, pronunciation, fluency, and vocabulary.
- Facilitate group discussions, debates, role-plays, and other interactive activities to enhance members' communication skills.
- Provide constructive feedback and guidance to club members to help them improve their speaking abilities.
- Assess and evaluate members' progress and provide personalized recommendations for further development.
- Develop and adapt teaching materials, resources, and lesson plans to meet the needs and interests of club members.
- Incorporate technology and multimedia resources to enhance engagement and make language learning more interactive and fun.
- Foster a positive and inclusive atmosphere where members feel comfortable expressing themselves in English.
- Collaborate with other teachers and club leaders to coordinate activities and ensure a consistent learning experience.
- Stay up to date with developments in English language teaching methodology and apply new techniques to enhance speaking club sessions.
- Encourage members to practice English outside of the speaking club by providing relevant resources, recommendations, and support.
- Establish effective communication channels with club members, responding to their inquiries, concerns, and providing guidance as needed.
- Maintain accurate records of attendance, member progress, and assessments.

Achievements:
- Increased club membership through effective promotion and engagement strategies.
- Developed engaging and interactive speaking activities that received positive feedback from club members, leading to increased participation and improved speaking skills.
- Introduced a structured curriculum that addressed different language proficiency levels, enabling members to progress systematically in their speaking skills.
- Organized special events and guest speaker sessions to expose club members to different accents, cultures, and professional contexts, broadening their horizons and enhancing their language skills.
- Recognized as a highly effective and approachable teacher, receiving positive evaluations and feedback from club members.
- Led speaking club sessions that resulted in noticeable improvements in members' speaking fluency, confidence, and vocabulary usage.
- Developed a strong sense of community within the speaking club, fostering an environment of mutual support and respect among members.

Customer Care Representative

з 03.2019 по 02.2022 (2 роки 11 місяців)
Buti Hulu, Johannesburg (Telecommunications and networking)

-Management of daily activities from our client base as well as the team, making sure that everyone works effectively and meets deadlines on time. Ensuring that our customers have a great experience using our products and resolving any issues that might arise with product use.
using companies CRM system to collect client data.

Sales Manager & Social Media Manager

з 01.2019 по 06.2022 (3 роки 5 місяців)
Toshiya cosmetics, Johannesburg South Africa (Wholesale, distribution, imports, and exports)

-Worked as the lead advertising manager for the company also was involved in taking orders, tracking them and informing clients about order products and its progress.
-Worked in the companies sales section by helping recruit customers into our business and helping them understand the benefits of using our products.

Voice Over Artist

з 10.2017 по нині (6 років 6 місяців)
Voquent, Kharkiv (Public and business services)

-A voice over artist in charge of creating content with my voice for different companies and reading content that was presented to me in English to be used on YouTube for advertising purposes.

Освіта

Tefl Teacher Record

120 hour TEFL teaching certificate, Kharkiv
Вища, з 2021 по 2021 (менш ніж 1 рік)

Learning the skills to actively teach English as a foreign language/ second language to foreign nationals and non-native speakers.

Kharkiv National Medical University

Medicine (MBBS), Kharkiv
Вища, з 2016 по 2023 (7 років)

I am a highly skilled and compassionate Medical Doctor with experience in providing top-quality patient care and medical expertise.

Key Skills:
- Strong diagnostic abilities
- Excellent clinical judgment
- Detail-oriented with exceptional organizational skills
- Effective communication and interpersonal skills
- Compassionate and patient-centered care
- Skilled in medical procedures and techniques
- Proficient in electronic medical record (EMR) systems
- Ability to collaborate and work effectively in a multidisciplinary healthcare team

Додаткова освіта та сертифікати

Sefako Makgato Health Sciences University in South Africa

2014, 2 years

Leadership training program

2018, 6 months

Знання і навички

Знання мов

• Російська — початковий
• Англійська — вільно