Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12512651/

Досвід роботи

Customer support representative

з 06.2023 по 01.2025 (1 рік 7 місяців)
Estingos place, Dnipro (Auto business and auto service)

Handling customer complain in a professional manner, de-escalating situations, and finding solutions to address concerns.

Customer support representative

з 01.2021 по 03.2023 (2 роки 2 місяці)
Hmedix pharmacy and store, Dnipro (Auto business and auto service)

Handled Customer Inquiries Efficiently
Responded to an average of 50+ customer inquiries daily via phone, email, and chat, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.

Resolved Complaints Professionally
De-escalated complaints with professionalism and empathy, turning 80% of negative customer experiences into positive resolutions through effective communication and problem-solving.

Maintained Accurate Records
Accurately logged all customer interactions in the CRM system, ensuring up-to-date records for seamless follow-up and reporting.

Освіта

Federal University Wukari

Political Science, Dnipro
Вища, з 2017 по 2022 (5 років)

Знання і навички

• Diligence
• Ability to quickly learn new information
• Teamwork
• Ability to convince
• Ability to plan
• Communicability
• Receiving incoming calls
• Discipline

Знання мов

Англійська — вільно

Рекомендації

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Sales representative, WellClean Solutions Inc.