Контактна інформація

Шукач вказав телефон , ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12512651/

Досвід роботи

Supervisor

з 06.2025 по 06.2026 (1 рік)
Hmedix Supermarket and Store, Dnipro (Auto business and auto service)

Supervised and supported a team of staff to ensure smooth daily operations.
Assigned tasks and monitored employee performance and productivity.
Provided training and onboarding for new employees.
Handled customer inquiries, complaints, and resolved issues professionally.
Monitored inventory levels and coordinated stock replenishment.
Ensured compliance with company policies, safety procedures, and quality standards.
Prepared work schedules and managed staff attendance.
Maintained accurate records, reports, and operational documentation.

Customer support representative

з 06.2023 по 01.2025 (1 рік 8 місяців)
Estingos place, Dnipro (Auto business and auto service)

Handling customer complain in a professional manner, de-escalating situations, and finding solutions to address concerns.

Customer support representative

з 01.2021 по 03.2023 (2 роки 3 місяці)
Hmedix pharmacy and store, Dnipro (Auto business and auto service)

Handled Customer Inquiries Efficiently
Responded to an average of 50+ customer inquiries daily via phone, email, and chat, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.

Resolved Complaints Professionally
De-escalated complaints with professionalism and empathy, turning 80% of negative customer experiences into positive resolutions through effective communication and problem-solving.

Maintained Accurate Records
Accurately logged all customer interactions in the CRM system, ensuring up-to-date records for seamless follow-up and reporting.

Освіта

Federal University Wukari

Political Science, Dnipro
Вища, з 2017 по 2022 (5 років)

Додаткова освіта та сертифікати

Remote job training

June-July 2026

Знання і навички

• Diligence
• Ability to quickly learn new information
• Teamwork
• Ability to convince
• Ability to plan
• Communicability
• Receiving incoming calls
• Discipline
• Goodwill
• Conflict-free
• Attentiveness
• Honesty
• Adaptability
• Management of CRM

Знання мов

Англійська — вільно

Рекомендації

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Chief executive officer, Sbridgecore Global

Додаткова інформація

Additional Information;

* Experienced in providing customer support and supervising teams in fast-paced environments.
* Excellent written and verbal English communication skills.
* Self-motivated, reliable, and able to work independently with minimal supervision.
* Strong time management, organization, and multitasking abilities.
* Proficient in Microsoft Office and quick to learn new CRM systems and remote collaboration tools.
* Dedicated to delivering exceptional customer service and maintaining high productivity while working remotely.
* Flexible with different time zones and committed to meeting deadlines and performance targets.