Viktor

VIKTOR VERETENNIKOV
CUSTOMER SERVICE REPRESENTATIVE
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Ploiesti, Romania | [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Dedicated, customer-focused professional with extensive experience in delivering exceptional service in dynamic, fast-
paced environments. Skilled in administrative support, time management, and problem-solving, with a proven ability to
adapt and exceed customer expectations. Expertise in product promotion, merchandising, and customer interactions,
paired with strong communication, persuasion, and analytical skills. A results-driven approach to decision-making and
sales techniques, committed to enhancing the customer experience.

WORK EXPERIENCE
Futures Trader, Topstep
Remote February 2024 - present

Conducted thorough market analysis and research on market trends, news events, and economic indicators to
identify trading opportunities in indices and currencies.
Utilized technical analysis, charting tools, and fundamental analysis for thorough trading decisions.
Managed risk exposure through diversification, stop-loss orders, and position sizing.
Maintained detailed trading logs and performance metrics to track progress and refine strategies.
Customer Experience/ Sales Associate, Atlas Tools and Machinery
Toronto, Canada August 2023 - April 2024

Consistently exceeded sales targets by 10% month-over-month and boosted transaction value by 20% through
upselling and cross-selling.
Engaged customers to identify preferences and provided tailored product information while maintaining high level of
professionalism.
Assisted in visual merchandising and collaborated on promotional strategies to enhance store appeal and sales.
Managed inventory and conducted audits to ensure optimal product availability and streamline stock management.
Flight Attendant, Qatar Airways
Doha, Qatar March 2017 - November 2022

Accumulated 4,000+ flying hours, ensuring compliance with aviation safety and regulations.
Managed complex international flight schedules, meeting tight deadlines.
Successfully navigated various challenges with diplomacy, confidently finding solutions within specified timeframes.
Collaborated with ground staff and crew members to ensure 95% on-time departures and arrivals for all trips.
Coached junior crew in safety, service, and communication, enhancing their skills.
Drove customer enrollment in the Frequent Flyer Program (Privilege Club), fostering long-term loyalty and engagement.
Front Desk Administrator, SkyFitness
Kyiv, Ukraine March 2015 - March 2017

Answered an average of 50+ inquiries daily from clients, vendors, and other callers, providing timely and accurate
information.
Enhanced understanding between multilingual parties by offering cultural guidance to speakers for effective
communication.
Processed membership renewals and payments, maintaining financial records while promoting memberships and
personal training packages to enhance client engagement.
Managed appointment scheduling for personal trainers and group classes, optimizing staff and facility utilization.
Welcomed members and guests with a warm, professional demeanor, creating a positive first impression.
EDUCATION LANGUAGES
Bachelor's Degree in Management English - Fluent
National Technical University of Ukraine - Kyiv Russian - Native
September 2012 - June 2016 Ukrainian - Native
ACHIEVEMENTS
Top 3 Sales Associate in the 2023 Octoberfest Sale for exceeding sales targets.
Promoted to Qatar Airways' World’s Best Business Class after two years of service, starting in May 2019.
Received multiple "Kafou" awards at Qatar Airways for excellence based on diverse feedback.
Promoted to Senior Front Desk Administrator in April 2016.