Особисті дані приховані

Oleksandr Suprunenko
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional skills
Soft skills: problem-solving, Proficiency in Bitrix24, Languages: German (B2),
leadership, multitasking, Hubspot, Zoho, Microsoft English (C1), Ukrainian
attention to detail 365, AI software
Education

2020 - Lviv National Medical University - Doctor of Medicine, MD

Work experience
TM Shipping  Successfully handled a high volume of inbound calls from
customers demonstrating excellent communication and
Sales Specialist/Logistics customer service skills.
03/2022 - 07/2023  Conducted detailed assessments of customers' needs, providing
accurate and competitive estimates in accordance with their
requirements.
 Maintained a consistently high rate of deals, regularly achieving
monthly and quarterly sales targets.
 Created and maintained strong client relationships through effective
communication, follow-up and support after the deal was closed.
 Continuously updated and maintained the database to ensure
accuracy and relevance.

Farlooking  Communicated effectively with customers via phone, email,
and live chat, delivering prompt and professional support to
Customer Support agent
resolve inquiries and issues.
09/2023 - 08/2024
 Demonstrated exceptional customer service skills,
consistently achieving high customer satisfaction ratings
and positive feedback.
 Quickly adapted to company processes and tools,
achieving KPIs and QC scores within the first three months
that matched or exceeded those of experienced agents.
 Managed a high volume of customer interactions while
maintaining accuracy, efficiency, and a positive attitude.
 Identified customer needs, provided tailored solutions, and
escalated complex issues to the appropriate departments
when necessary.
 Consistently met or exceeded monthly performance
targets, including response time, resolution rate, and
customer retention metrics.

Achievements

 2021 - TestDaF C1 ( TDN 4.25 )