Денис

Denys Yerchenko
Seeking for a position where I can apply my knowledge of English and my experience in customer care and
technical suport for contributing to team work and to grow up professionally.

Work experience

Personal Call Center Agent Jun 2011 - Jun 2014
Adelina Call Center, Lviv
Handled inbound customer calls, assisted clients with technical, billing, and general inquiries, resolved
Name
issues efficiently, and promoted additional products and services through cross‑selling and upselling.
Denys Yerchenko
Address Sales Manager Jun 2014 - Sep 2014
Lviv Allbiz, Lviv
Phone number Sold premium advertising services to users of the company's online platform, helping them promote their
[відкрити контакти](див. вище в блоці «контактна інформація») products and services. Consulted clients on digital marketing solutions, including Google contextual and
Email teaser advertising campaigns, to improve their online visibility and sales.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth Call Center Agent Nov 2014 - Jul 2015
02-11-1991 ARCE Contact Center, Lviv
Place of birth Handled inbound customer calls, assisted clients with technical, billing, and general inquiries, resolved
Lviv issues efficiently, and promoted additional products and services through cross‑selling and upselling.

Gender
Shop Assistant/Cashier Aug 2015 - Jan 2017
Male
Bershka, Lviv
Nationality
Ukrainian Assisted customers with selecting clothing by providing advice on size, style, color, and product availability.
Processed purchases and handled cash and card transactions at the checkout while delivering excellent
Marital status customer service.
Single
Driving license Shop Assistant/Cashier Mar 2017 - Aug 2017
B MYASO, Lviv
LinkedIn Assisted customers with selecting clothing by providing advice on size, style, color, and product availability.
[відкрити контакти](див. вище в блоці «контактна інформація») Processed purchases and handled cash and card transactions at the checkout while delivering excellent
yerchenko-521890143/ customer service.

Interests Production Operator Sep 2017 - Feb 2018
Lacroix Electronics, Kwidzyn
Music, movies, traveling, Processed and tracked electronic circuit boards by labeling, scanning, and updating inventory records in
technologies, gadgets, English, the production system. Operated manufacturing equipment and assembly lines, installing electronic
gaming, content creation components such as resistors and capacitors, configuring machinery, and ensuring products were properly
soldered according to quality standards.
Languages
Junior QA Engineer Nov 2019 - Mar 2020
Gameloft, Lviv
Ukrainian Native
Performed manual testing of mobile games, including titles such as Asphalt 9, across multiple platforms
Russian Native (iOS, Android, and macOS). Executed and occasionally created test cases, documented test results,
English B2 identified and reported bugs, and collaborated with the development team to help ensure product quality
and stability.
Polish A1
Contact Center Agent Dec 2024 - Mar 2025
Simply Contact, Lviv
Handled inbound calls from Wizz Air customers, assisting with booking‑related inquiries, service requests,
and issue resolution. Provided information on fares and additional services, coordinated with airports
regarding special passenger requests, including assistance for passengers with disabilities, and ensured a
high standard of customer service.

Customer care Agent Apr 2025 - Jun 2025
Evateck, Lviv
Provided customer support for BabyQuip, assisting clients via phone, email, and live chat with inquiries
about baby equipment rentals, pricing, bookings, and service‑related issues. Resolved customer concerns
and ensured a high level of customer satisfaction.
Additionally, supported a U.S.‑based logistics project by monitoring freight shipments, providing regular
status updates to shippers and receivers, coordinating with drivers, and managing communication
regarding delays, accidents, and other transportation issues.

Technical Support Specialist Jun 2025 - Jun 2026
TechVill
Collaborated with multiple departments, including sales, dispatch, field technicians, and accounting, to
ensure smooth day‑to‑day operations for a Canadian appliance repair company. Reviewed and audited
service bookings to identify scheduling errors, logistical issues, and technician assignment discrepancies.
Prepared operational reports, including technician mileage, working hours, and daily booking capacity.
Created and maintained service area maps based on postal codes to optimize technician routing and
coverage. Assisted with troubleshooting internal platform issues and coordinated with software technical
support to resolve system bugs and operational problems.

Education and Qualifications

Unfinished Bachelor's Degree Sep 2008 - May 2009
Ivan Franko National University of Lviv, Lviv

Skills

Communication Skills

Problem Solving

Customer Satisfaction

Windows

MacOS

Android

iOS