Анатолій

Anatolii Falalieiev

Date of birth: 08/10/1988 Nationality: Ukrainian Gender: Male Phone number:

[відкрити контакти](див. вище в блоці «контактна інформація») (Mobile) Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT ME

To be able to utilize my skills in an exclusive environment that will allow me to contribute to its successful
achievements as a presentable, hospitable, and hardworking team player who possesses a high standard of company
policy. I have experience in tourism and hospitality management and but I would like to continue working in a new
direction, namely in creating innovative software solutions, integrating technology with different platforms, enabling
seamless operations and scalability for businesses of all sizes.

WORK EXPERIENCE

01/06/2022 – CURRENT Lviv, Ukraine
PRINT OPERATION & ONBOARDING MANAGER CLOUDPRINTER.COM

• Responsibilities & Descriptions
-Client Onboarding: Managing the entire onboarding process for new clients, including initial contact, needs
assessment, and setup.
-Training: Providing comprehensive training to clients on how to use the POD platform, including order placement,
customization options, and tracking.
-Documentation: Creating and maintaining detailed onboarding materials, such as user guides, FAQs, and training
videos.
-Technical Assistance: Assisting clients with technical setup and integration, including API integration, software
installation, and troubleshooting.
-Client Communication: Serving as the main point of contact for new clients during the onboarding phase, ensuring
clear and timely communication.
-Customization Support: Helping clients customize their printing options to meet their specific needs and preferences.
-Feedback Collection: Gathering feedback from new clients about the onboarding process and using this information to
make improvements.
-Coordination with Other Departments: Collaborating with sales, customer service, IT, and production teams to ensure
a seamless onboarding experience.
-Account Setup: Assisting clients with account creation, setting up payment methods, and configuring their print
settings.
-Performance Monitoring: Tracking the progress of new clients through the onboarding process and ensuring they are
moving forward smoothly.
-Problem Resolution: Addressing and resolving any issues or challenges that arise during the onboarding process.

17/05/2019 – 20/04/2022 Monte Carlo , Monaco
WAITER SILVERSEA CRUISES LTD.

• Operational
- Clean, organize and maintain designated service station
- Prepare mise-en-place to ensure that the station is ready when required
- Provide attentive and personalized service to ensure that guest requests are fulfilled promptly
- Possess full knowledge of all menus presented to guests in order to answer guest questions regarding ingredients
- Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete
assigned tasks
- Minimize breakage and loss of all equipment
- Use only authorized chemicals in an approved manner
- Respect fellow colleagues
- Respect and cooperate with all management decisions
- Attends ship and departmental meetings as required.

• Safety Responsibilities
- Maintain a safe and sanitary environment for all guests and crew members.
- Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
- Know and comply with Shipsan, the European sanitation program, and the United States Public Health
01/03/2018 – 07/01/2019 Dubai , United Arab Emirates
BUTLER RIXOS PREMIUM DUBAI

• Responsibilities
- Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and
requests
- Fully aware of the Room Service and other outlets' menu, answers questions on menu selections, communicates with
the kitchen regarding menu questions and product availability
- Keeps concerned departments informed about guest allergies and food preferences
- Update the hotel software with guest preferences, likes, and dislikes on the guest profile section
- Follows all the guest needs until they are completed to the total guest satisfaction
- Serves welcome drinks and escorts the guests to their assigned rooms
- Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with
bellmen for luggage delivery
- Checks in with guests to ensure satisfaction with each food course and/or beverages
- Performs all his/her duties with a sense of priority and dedication
- Hosts and welcome all guests graciously and politely, and have the ability to hold a conversation with the guest in a
natural and spontaneous manner
- Carries out checkout in an efficient manner, offering luggage assistance and transportation
- Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene,
Health and Safety
- To attend and contribute to all meetings, Departmental and Hotel training as scheduled, and other related activities.

03/03/2017 – 15/02/2018 Dubai , United Arab Emirates
SUPERVISOR LA BOHEME MAGIC RESTAURANT

• Responsibilities
- Greets and escorts the guest to the table
- To ensure that the service is at all times performed in a professional manner and to the style as specified by the
Restaurant Manager
- To be fully conversant with every dish served in the Restaurant and to provide explanations as requested
- Make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilized at all
times
- To take responsibility for service in the area of the Restaurant under your responsibility during your shift
- Assist with mise en place through a distribution of tasks and to ensure the monitoring and completion of tasks are
done properly and in time allocated
- Assist the Restaurant Manager and their Assistants in the preparation and presentation of training programs,
briefings, and SOP’s
- Ensure that all guest wishes are met so far as is reasonably possible
- To collect information and feedback while attending all staff briefings before each service.

EDUCATION AND TRAINING

30/09/2011 – 10/10/2014 Famagusta , Cyprus
MASTERS IN TOURISM MANAGEMENT Eastern Mediterranean University

01/09/2010 – 30/06/2011 Lviv, Ukraine
MASTERS IN FOREIGN LANGUAGES AND LITERATURE Lviv National University of Ivan Franko

Address Universytetska st., 1, Lviv, Ukraine

01/09/2006 – 30/06/2010 Lviv , Ukraine
BACHELOR IN FOREIGN LANGUAGES AND LITERATURE Lviv National University of Ivan Franko

Address Universytetska st., 1, Lviv , Ukraine

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

GERMAN B2 B2 B2 B2 B2

TURKISH A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Word Microsoft Excel Outlook Microsoft Powerpoint Google Drive Social Media EFTPOS
Cloudingsysteme(Dropbox, WeTransfer...)

SPECIFIC SKILLS

Production and Operations

• Print Software Knowledge: Familiarity with design and print production software such as Adobe Creative Suite
(Photoshop, Illustrator, InDesign).
• Digital Printing Technology: Understanding digital printing techniques, equipment operation, and maintenance.
• Workflow Management Systems: Proficiency in using print management systems

Customer Service and Support

• CRM Systems: Experience with customer relationship management (CRM) software like HubSpot to manage client
interactions and track service issues.
• Communication Tools: Proficiency with communication platforms like Slack, or Microsoft Teams for client and
team interactions.

IT and Development

• API Integration: Skills in integrating various software and systems like HP Siteflow; Enfocus Switch, using APIs to
streamline workflows and enhance functionality and testing, using Postman.

Marketing and Sales

• E-commerce Platforms: Knowledge of integrating and managing POD services on e-commerce platforms like
Shopify, WooCommerce, Etsy.
• Analytics Tools: Using tools like Google Analytics to track and analyze website and sales performance.

Design and Customization

• Graphic Design Skills: Expertise in graphic design software (Adobe Photoshop, Illustrator) for creating and
customizing print designs.

Soft Skills

• Communication skills
• Customer service
• Speaking skills
• Problem-solving skills
• Punctuality
• Teamwork
• Multitasking skills
• Ability to work under pressure