Павло

Melnyk Pavlo Ivanovych
Client Support Manager
Full-time, part-time.
Age: 38 years

City of residence: Lviv
Ready to work: Remote

Contact information
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber, WatsApp, Telegram - @Matias_Archer)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Social media:
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Work experience

Client Support Manager
09.2022 – 11.2024 (2 year 2 months)
Eurospektras, Remote (IT)

My responsibilities included user support, working with databases (clients and advertisers), and
administering the job search website for truck drivers — cargocv.eu. I worked both with drivers
looking for jobs and with companies searching for employees. I also managed the website cargo.pl,
which connects drivers and freight owners looking for transportation services.

Additionally, when needed, I assisted drivers in finding jobs based on their specific requirements (in
Poland and Western Europe).

Part of my duties also included selling our platform’s services to employers on a regular basis and
meeting sales targets — which I successfully achieved. I was responsible for several KPI indicators,
which I consistently fulfilled.

I can provide references from my most recent place of employment.

In my work, I used Polish (C1), English (C1), Ukrainian (native), and Russian (C1).

Sales Representative
11.2019 – 04.2022 (2 years 5 months)
ProfiBud LTD, Lviv (Wholesale Trade, Distribution, Import, Export)
My responsibilities included: selling building materials, managing accounts receivable, developing
trusted routes, and monitoring changes in the operations of competitors. I successfully increased the
customer base by approximately 50% on trusted routes, as well as sales, while establishing strong
communication and rapport with clients.

Sales Representative
06.2014 – 11.2014 (5 months)
Ziko Company, Lviv (Water Purification Systems)

My responsibilities included finding clients, selling water filters and purification systems.

Sales Representative
05.2012 – 05.2014 (2 years)
Private Enterprise "Berezhnoy", Lviv (Retail Trade)

I worked as a sales representative for the product categories "confectionery" and "grocery,"
focusing on expanding the customer network, maintaining reports, and managing accounts
receivable.

Sales Manager (Booking Department)
05.2009 – 04.2012 (2 years 11 months)
Sanatorium "Geneva", Truskavets (Hotel and Restaurant Business)

My responsibilities included consulting clients, increasing the occupancy of the sanatorium by
contacting previous customers, and providing support to clients from the moment of booking until
their arrival at the sanatorium.

Education
TNEU

Agricultural Management and Law
Ternopil, Higher Education, 2003 – 2008 (5 years)

Specialization in economics with a focus on law.

Skills and Abilities

• Responsible
• Confident PC user
• Easily establish contact
• Persistence
• Handling objections
• Active sales
• Knowledge of Polish language (Advanced)
• Knowledge of English language (Upper Intermediate)
• Russian (Advanced)
• Confident driver
• Stress-resistant
• Creative
• Ability to read between the lines
• Direct sales
• B2B sales
• CRM management
• B2C sales
• Writing prompts for ChatGPT
• Microsoft Office Tools
• Website administration
• Search marketing
• Zendesk
• Google tools
• Service Desk
• Excel
• Slack
• Notion

Languages
• English – Upper Intermediate
• Russian – Fluent
• Polish – Advanced

Additional information
• Responsible, confident PC user, easily establishes contact with people, non-conflict, results-
oriented, with a good memory.
• No problems with adapting to new environments.
• Flexible with work schedules.
• High level of self-organization.
• I have all the necessary equipment for work.