Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12992263/

Досвід роботи

Customer service representative

з 05.2022 по 08.2024 (2 роки 4 місяці)
Chrysalis, Kharkiv (Telecommunications and networking)

• Independently handled customer inquiries across phone, email, and chat, resolving issues efficiently while maintaining high satisfaction in a fully remote environment.

• Guided customers step by step through complex processes, explaining solutions clearly and calmly to reduce confusion, repeat contacts, and escalations.

• Built trust with customers through professional, empathetic communication, especially during high-stress or sensitive situations.

• Tracked, documented, and followed up on cases to ensure complete resolution and continuity across asynchronous communication and shift handovers.

• Shared recurring issues and customer feedback with the team, contributing to service improvements and more consistent customer experiences.

Освіта

Kharkiv National Medical University

Medicine, Kharkiv
Вища, з 2016 по 2022 (6 років)

Додаткова освіта та сертифікати

Virtual Assistant

2024, 2 years

Знання і навички

• Communicability
• Notion
• MS Outlook
• MS Word
• MS Excel
• Zoho CRM
• Google Docs
• Google Workspace
• Asana
• Trello
• ClickUp
• Google Sheets
• Email
• Chat & phone support
• Conflict resolution
• Customer satisfaction

Знання мов

Англійська — вільно