Олег

Oleh Doshchuk
Customer Support | Services
Telegram: @just_oleh1
Email:[відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: /oleh-doschuk
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth: 27-01-2004 Adress: Ukaine, Ivano-Frankivsk

Although my professional journey began at the non-profit organization Journey UA, where I worked like
Customer Support, I continue to bring a strong commitment to learning, adaptability, and professional growth. My
experience has allowed me to develop essential skills in assisting people with critical documentation, problem-solving,
and providing guidance on housing, employment, and legal processes.
I am hard-working, self-motivated, and trustworthy, with a passion for excelling in Customer Support and Services.
My role at Journey UA has given me firsthand experience in working with diverse individuals, handling inquiries, and
ensuring smooth communication between beneficiaries and service providers. This has strengthened my ability to
adapt, empathize, and provide high-quality assistance.
With a strong foundation in customer service and a proactive approach to challenges, I am eager to apply my skills in
a professional setting. My ability to learn quickly, communicate effectively, and remain solution-oriented makes me a
valuable candidate for any team focused on delivering outstanding service.

Local Community Outreach Program
“Civic-Kosiv” organization | Community Engagement Coordinator IF, Kosiv | 2022.03.1 - 2022.09.30
● Planned and organized community events, including charity drives, fundraisers, and awareness campaigns.
● Collaborated with local businesses to secure sponsorships and donations for community initiatives.
● Led volunteer teams for event coordination.
● Successfully managed a charity drive, raising substantial funds for a local shelter.
● Developed organizational and project management skills.
● Improved communication, leadership, and teamwork abilities.

Customer Support at Non-Profit Organization "Journey UA"
“Journey UA” non-profit organization Ivano-Frankivsk |2024.07.10 - Present
● Processed documents for both Americans and Ukrainians to help them invite beneficiaries under the
U4U program.
● Assisted over 100 people in obtaining legal status to live and work in the U.S.
● Provided support with document processing, including SSN, work permits, credit cards, housing rental, and
medical care.
● Offered accessible job opportunities (Home Depot, Amazon Delivery, Target) in Minneapolis.
● Assisted with housing arrangements and created rental contracts.
● Developed a website to showcase available room in the houses. LINK
 Languages Project-Team & Tools Soft Skills Communication, Hard Skills
- English Proficiency Notion, Asana, Appfolio, Empathy, Active Listening, Technical Proficiency,
- Ukrainian Native Trello, MS Project Patience, Problem-solving, Product Knowledge, Time
MS Word, MS PowerPoint, Adaptability, Multitasking Management, Written
MS Power BI, Adobe Communication, Sales Skills
Photoshop

IFNTUOG | Bachelor of Software Engineering (CS) IF, Ivano-Frankivsk | 2021.09.01 - Present
● Cumulative: GPA: 4.50/5.00
● Minor: Developing PC-based and Web Applications
Relevant Coursework:
● Principles of Object-Oriented Programming, Data visualization & SQL, Team & Project Management
Other Activities:
● Member of the trade union committee
● Ex-member of the student parliament
● Active student activist
● Player of the student volleyball team

Perfectly Spoken - Course CSP - Training Activities CCACTM - Course
English Club Upper-Intermediate & Recognizes and validates Crucial phone skills for customer
Advanced | Grammar and exceptional customer experience service success through specialized
communication through operational performance training
excellence