Aryan

Aryan Sharma
Tel no.-+38093618290 | Email- [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram- @Nearken | Lviv, Ukraine

PROFESSIONAL SUMMARY

Multilingual and client-focused professional with hands-on experience in customer service, call center support, and CRM-based
workflow management across diverse industries. Proven ability to communicate effectively in high pressure environments, resolve
customer issues efficiently, and collaborate with teams for operational success. Seeing a remote position to apply strong
communication, customer relationship and technical support skills.

KEY SKILLS

-Remote Communication Tools (Zoom,
-CRM Systems & Client Management -Call Handling & Ticket Management
Slack, Telegram)
- Multilingual Communication (English,
-Customer Service & Support
Hindi, Urdu, Punjabi)
-Rapid Learning and Operational
-Problem Solving & Conflict Resolution -Order and Booking Coordination
Flexibility

PROFESSIONAL EXPERIENCE

Call Center (TL)
Oriental Stocks, Branch 07 | Lviv, Ukraine - [14/11/2024] to [21/02/2025]

• Handled inbound/outbound calls to assist clients with stock trading queries and technical issues
• Maintained accurate client records using CRM software and provided real-time updates
• Supported account setup and guided users through platform navigation

Customer Support Representative
Leocar Rental Car Services | Lviv, Ukraine - [03/03/2024] to [31/05/2024]

• Processed reservations, handled cancellations and addressed client concerns via phone and email.
• Coordinated with logistics teams to ensure car availability and timely service.
• Managed multi-language communication for a diverse customer base.

Airline Customer Service Assistant
Sky Travels | Dehradun, India - [10/04/2022] to [28/10/2022]

• Provided pre-boarding and check-in support, resolving booking and baggage enquiries.
• Assisted with flight delays and customer grievances, ensuring a smooth travel experience.
• Maintained performance standards under high passenger volume.
EDUCATION:

Bachelor of Medicine, Danylo Halytsky National Medical University, [03/12/2021- Present]

TECHNICAL SKILLS:

CRM Tools (Zoho, HubSpot, etc) , Microsoft Excel, Google Sheets, PowerPoint, Data Entry, Ticektin Systems