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Details

Lviv, Ukraine Pavlo Kvach
[відкрити контакти](див. вище в блоці «контактна інформація») Junior DevOps Engineer

[відкрити контакти](див. вище в блоці «контактна інформація»)

Su mmary
Skills
Junior Dev Ops Engineer with hands-on experience supporting SaaS products,
Docker/Kubernetes (Basic) maintaining internal systems, and working across teams. Worked with Docker,

Jenkins, Ansible, and Kubernetes in lab environments. Basic knowledge of AWS,
Ansible/Jenkins (Basic)
Terraform, and scripting in Bash and Python. Academic background in Back-
Terraform/AWS (Basic)
End, DB, and Linux systems (CI/CD, Cloud, Infrastructure).

MySQL/SQL (Basic)

Java/Bash/Python (Basic)
Work Experience
CRM
TrackEnsure Fleet & Logistics Software Company
L1/L2 Technical Support Specialist (Remote) Feb 2024 - Present
Admin Panel (Clients)
Supporting a Fleet Management SaaS platform specializing in logistics, ELD
Jira/Confluence
compliance, and asset tracking solutions.
Networking (CI/CD) Handled L1/L2 technical support inquiries, investigating issues through the

CRM/Admin panel and escalating complex cases when needed
Flexibility
Gathered and structured data on advanced queries before escalating to
Multitasking Audit, Hardware, and Migration teams for resolution

Managed daily operations in the CRM system, updating account details and

assisting client Fleet Managers with operational re quests
Languages
Reported bugs and veri fied fixes for new product features by testing new
Ukrainian - Native release in the STAGE environment

English - Upper-Intermediate Mentored new support specialists, introducing them to workflows, internal

systems, and best practices.
(B2)

Education
Links
Information Systems and Technologies (Bachelor) Sep 2020 - Jun 2024
LinkedIn
Lviv Polytechnic National University | Information Technologies (Dev Ops)
Telegram Gained hands-on experience with Docker, Jenkins, Ansible, Kubernetes,

GitHub Terraform, and AWS by containerizing applications, automating

deployments, and simulating infrastructure in lab environments

Applied scripting skills in Bash, and Python for automation, and

configuration tasks
Acquired solid knowledge of Software Development (Back-end/Front-end),

DB, Linux systems, Java, Networking (Cisco), and API usage

Graduated and defended a Bachelor’s thesis on ‘Information System for

Automating Public Baths Activities’.