Miracle

MIRACLE OWETA
SALES/CUSTOMER CARE

[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: https://t.me/Miracle_oweta

PROFILE
Proactive Sales and Customer Care professional with extensive experience scaling revenue through high-converting
strategies. Proven ability to, build partnerships, and resolve complex customer issues, shorten sales cycles and boasting
a 65% conversion rate. Adept in CRM platforms (Salesforce, Zendesk), proficient communication skills, strong negotiator
and collaborative team player.

SKILLS
Relationship building | Sales Strategy | Cold Calling | Negotiation | Objection handling | Customer Care & Support |
Communication | Problem Solving | Excellent Organizational & Time Management | Decision Making | Team Collaboration
| CRM Expertise (Salesforce, Zendesk and Helpdesk).

EDUCATION & CERTIFICATION

University of Calabar Bachelor's Degree in Economics

EF Set English Certification (C2 Proficiency)

WORK EXPERIENCE
Green Way Moving & Storage (Logistics) Sales Manager 2020 – 2022
▪ Contacted potential clients, negotiated terms, addressed objections, and secured bookings
▪ Dispatched moving crews to client location, utilized CRM tool to record client interactions
▪ Managed inbound call and email inquiries regarding moving services

Light House LLC (Beauty agency) Sales Representative 2023 – 2024
▪ Handled inbound messaging (email & social media), qualified leads, and guided clients through the sales process
▪ Scheduled appointments and follow-up to intending clients

Montreal Appliance Repair Sales Manager / Dispatcher 2024 – Present
▪ Oversaw and qualified leads, conducted post-service follow-ups to ensure customer satisfaction.
▪ Created quotes through email and SMS communication, responded to email inquiries about services.
▪ Dispatched technicians effectively to client location.

Languages
▪ English (Fluent)