Amro

AMRO ISSAM EL AZAB
Contact Information
Location: Cairo, Obour City, Egypt | Ukraine, Kyiv, Lviv, Poltava
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Egypt) | [відкрити контакти](див. вище в блоці «контактна інформація») (Ukraine)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Dynamic and customer-focused Sales and Customer Support professional with a proven
track record in driving revenue growth and ensuring customer satisfaction. Experienced in
managing customer inquiries, resolving complex issues, and closing sales effectively. Strong
interpersonal and communication skills, with the ability to engage with diverse customer
bases.

Professional Experience

Sales Manager
Approve Ninja | approveninja.com

March 2023 – March 2024

- Led sales initiatives, increasing revenue through proactive customer engagement.
- Provided product information, pricing, and availability to potential customers.
- Built and maintained relationships with regular clients, resulting in a loyal customer base.
- Stayed updated on product features, benefits, and warranty options to deliver accurate
information.

Customer Support Agent
Wizz Air | wizzair.com/en-gb

May 2022 – October 2022

- Handled customer inquiries and resolved issues related to airline reservations, ticketing,
check-in, and baggage handling.
- Provided excellent customer service via email, phone, and in-person interactions, ensuring
a smooth travel experience.
- Processed payments across various channels including credit card, web, and point-of-sale
systems.
- Supported training initiatives and contributed to process improvements as needed.
Education
Bachelor’s Degree in Architecture Engineering

National University "Yuri Kondratyuk Poltava Polytechnic" | Ukraine, Poltava

2017 – 2021

Technical Skills
- Microsoft Excel & Word
- CRM Systems
- Payment Processing Systems

Languages
- Arabic: Native
- English: Upper Intermediate
- Russian: Basic

Soft Skills
- Excellent communication and interpersonal skills
- Leadership and mentoring
- Attention to detail
- Team player with a proactive approach
- Computer literacy