Maksym

Maksym Chekhovskyi
Customer Support Specialist
@ [відкрити контакти](див. вище в блоці «контактна інформація») Remote

ABOUT ME
Customer support and sales professional with experience in international client communication, multichannel support, and customer retention.
Skilled in resolving complex inquiries, handling objections, coordinating escalations, and meeting service quality and performance targets.
Experienced with Freshworks, Slack, CRM systems, and high-volume customer interactions.

SKILLS
Multichannel Customer Support Customer Retention & Objection Handling
Live Chat, Phone & Ticket Support Freshworks (CRM & Ticket Management)
Issue Resolution & Escalation Slack & Team Collaboration
FRT, RT & QC Standards Time Management & Multitasking
Client Communication (B2B / B2C) Excel / Google Sheets (Tracking & Analysis)

EXPERIENCE
Customer Support Specialist | Confidential
2026
Provided multichannel customer support for an international online platform, handling worldwide customer inquiries in English through live chat,
phone calls, and ticketing systems. Resolved account, subscription, payment, and technical issues while maintaining service quality and
customer satisfaction.
• Managed inquiries independently from initial contact through resolution, escalating complex cases and coordinating with other departments via
Slack when required.
• Supported customer retention by addressing concerns, handling objections, and adapting solutions to each situation.
• Met performance expectations across FRT, RT, and QC, qualifying for performance-based bonuses.
Reefer Dispatcher
2025
Coordinated daily expedited operations, booking U.S. reefer and dry loads through DAT, broker-owned load boards, and email quotes. Negotiated
rates with brokers and drivers to maximize efficiency and profitability. Maintained professional communication, ensuring timely pickups, accurate
updates, and on-time deliveries.
• Achieved and maintained profit margins of at least 10% on all booked loads.
• Managed TL and FTL shipments using specialized refrigerated equipment, including reefer sprinters, refrigerated box trucks, and refrigerated
straight trucks.
Sales Manager
2023 – 2024
Handled 100–200 daily cold and warm calls, along with written correspondence, providing full-cycle support from initial contact through deal
completion and contributing to client acquisition and successful deal closures.
• Increased company revenue through successful deals.
• Maintained long-term client communication and support, ensuring customer needs and conversion.
• Kept daily reports and CRM records to enable faster responses to customer requests.
IT Instructor / Technical Trainer
2022 – 2023
Delivered classes in Python programming, robotics, game development (Unity), and startup fundamentals for students aged 10–17.
• Contributed to the improvement and optimization of existing educational programs.
• Adapted instruction to different age groups, explaining complex material clearly and increasing student interest and participation.
Customer Support Representative
2021 – 2022
Managed full-cycle client communication via email and digital messaging platforms, providing support and guidance throughout the customer
journey while ensuring client satisfaction.
• Proposed automation and optimization of secondary business processes to management.
• Reduced average customer response time by 30% by optimizing response templates.
• Processed over 100 daily client interactions while maintaining accuracy and service quality.

EDUCATION
Bachelor’s in Cybersecurity | Lviv State University of Life Safety

LANGUAGES
English — C1 Advanced Ukrainian — Native