Дар'я

DARIA KUSHNIR
CUSTOMER SUPPORT MANAGER

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Customer Support Manager with a strong focus on client
satisfaction and effective communication. I excel at building
[відкрити контакти](див. вище в блоці «контактна інформація») positive customer relationships, resolving issues with empathy
and efficiency, and ensuring smooth support operations. With a
Lviv, UA
proactive approach and excellent multitasking skills, I thrive in
fast-paced environments and consistently aim to improve the
customer experience.

EDUCATION WORK EXPERIENCE

IVANO-FRANKIVSK ArkaExpress MAY 2023 - DECEMBER 2024
NATIONAL TECHNICAL Customer support manager
UNIVERSITY OF OIL AND GAS
Handled incoming customer inquiries via chat, email, and phone
Bachelor 2022-2026 Resolved technical and service-related issues with a focus on quality and
English philology and translator efficiency
Supported customers throughout their entire journey with the product
Maintained and updated internal documentation and knowledge base
Collaborated with cross-functional teams to ensure effective issue resolution
Analyzed customer feedback and contributed to service improvements
Followed service standards and security procedures

SKILLS LANGUAGES

Effective Communication
Risk Management
ENGLISH GERMAN UKRAINIAN
Strong Negotiation
Upper Intermediate Pre Intermediate Native
Time Management
Attention Detail
Leadership Skills
Adaptability Skills