Юлія

Julia E-mail
[відкрити контакти](див. вище в блоці «контактна інформація»)
Billing / Dispute Resolution Manager
Phone [відкрити контакти](див. вище в блоці «контактна інформація»)
Experience
Address Irpin, Ukraine
Support Manager → Billing Manager → Dispute Resolution
Manager → Payment Operations Manager Soft Skills

08/23-03/26 Teamwork
Excellent communication skills
Fitness App Customer-oriented approach
Responsibility
● Opening new product accounts in Stripe/PayPal
Problem-solving
● Resolving billing issues with Stripe/PayPal
● Handling alerts and disputes within timeframes (Visa RDR, Flexibility
Order Insights, Compelling Evidence 3.0, Ethoca) Time management
● Implementation of new fraud prevention tools Analytical thinking
● Reducing the chargeback and fraud ratio
● Monitoring risk metrics and approval ratio Hard Skills
● Analyzing payment decline reasons
● Gathering and compiling evidence to submit disputes Stripe
● Onboarding new managers with billing-related tasks PayPal
● Reporting bug issues Braintree
● Creating new Jira/Asana tasks to improve the billing process Jira
for internal teams (Finance, Compliance, Development) Zendesk
● Troubleshooting and resolving customers’ issues
Amplitude
Confluence

Customer Support Agent 01/23-06/23 Asana
Intercom
Seller’s Amazon App Notion

● Troubleshoot and resolve customer issues, escalating when
Basic knowledge of:
necessary to the Senior Manager;
HTML5
● Develop and maintain an expert-level understanding of the
platform; CSS3

● Contribute to the creation and updating of support Mirror
documentation and write Help Center articles; Postman
● Assist customers with queries in line with the company's
policies;
Languages
● Collaborate with other departments for smooth case
resolutions.
● Guide users through the platform to help them get the most English С1
out of it, and proactively offer solutions to enhance their Ukrainian native
experience. Russian native
German B1
QA Engineer Trainee 07/22-09/22

https://qastartup.net/
Software Testing SQL HTML/CSS UNIX
Web Services Testing Postman
API testing, REST
Test documentation (test cases, user cases, bug reports,
checklists, test plans, Test Completion Reports)

English Translator 05/17-05/21

Notary Office

Documents Translation

English Teacher 08/09-07/17

Veterinary Technical College

English Teaching

Education

QA Engineer 07/22-09/22
https://qastartup.net/

English Language and Literature Philologist
09/04-09/09

Bohdan Khmelnytsky National University of Cherkasy