Всеволод

EMPLOYMENT HISTORY

Head Manager – Mini Market
August 2019 — July 2023
Directed daily store operations, including inventory
control,
merchandising, and vendor coordination.
Recruited and supervised staff, fostering a positive and
productive work environment.
Analyzed sales trends and implemented strategies to
VSEVOLOD boost revenue and reduce overhead costs.
Managed budgeting, cash handling, and payroll,

BARADNYI ensuring compliance with financial regulations.
Created promotional campaigns and improved product
placement to enhance customer experience and
SALES/CUSTOMER increase foot traffic.
Worked with over 50 suppliers to maintain inventory
SUPPORT MANAGER, flow and negotiate favorable terms.
PROBLEM-SOLVING Developed and implemented successful strategies that
SPECIALIST significantly improved the overall customer experience.
Ensured store met cleanliness, safety, and customer
service standards consistently.

DETAILS Customer Support Specialist

Enthusiastic, eager to contribute to March 2018 — July 2019
team success through hard Provided prompt and empathetic support to a wide
work, attention to detail and excellent range of customer inquiries through phone, email,
organizational skills. and live chat.
Resolved issues related to orders, billing, product
•Proven ability to establish and usage, and technical support with a customer-first
maintain excellent communication mindset.
Tracked customer interactions using CRM tools and
and
escalated complex issues to senior support when
relationships with clients. necessary.
Contributed to improving support processes by
• Ready to help the team achieve documenting frequent issues and recommending
company goals. solutions.
Assisted in onboarding and supporting new team
• Motivated to learn, grow and excel in members.
any environment.
Real estate sales manager
July 2016 — January 2018
SKILLS
Managing the purchase, sale, rental, or development of
properties.
Excellent Communication Skills Monitoring real estate income and expenditure, as well as
Creative Thinking collecting payments.
Marketing/Advertising Determining rental income and negotiating lease
agreements.
Flexibility and Adaptability
Authorizing maintenance, repair, equipment, and supply
Responsible and reliable
expenditure.
Negotiating contracts with vendors, suppliers, and
contractors.
Overseeing maintenance workers, cleaning crews,
EDUCATION contractors, and groundskeepers.
Keeping owners informed on taxes, occupancy rates, and
lease expiration dates.
Resolving complaints from residents and tenants.
Lviv University of Trade and Economics
Preparing financial statements and records.
Bachelor in International economic relations Reporting to real estate owners and investors on a regular
September 2013 — June 2017 basis.

Lviv University of Trade and Economics Individual enterpreneuer
Master in International economic relations September 2023 — Till now
September 2017 — February 2019
Initiating and leading business activities
Allocating emplotees` duties
CONTACT Forecasting business changes
Identifying business opportunities
[відкрити контакти](див. вище в блоці «контактна інформація») Building strategic partnerships
[відкрити контакти](див. вище в блоці «контактна інформація»)
Lviv, 79068, Ukraine