Софія

Education

Primary Care Practitioner
Medical College, Luhansk Region, Ukraine 2013 - 2017

UX/UI design, WEB-design 2024
Genius Space, Ukraine

Experience

Sofiia
Product & Support Specialist
Social & Matchmaking Platform (NDA) 04.2022 - Present

Krutovska
User support and issue resolution (accounts, payments, content
publishing); user profile and onboarding; manual, functional, and
regression testing; bug reporting and DevTools logs analysis; admin
panel operations and platform administration; feedback
Product & Support Specialist | management; task automation using Python and AI scripts; UI/UX
Manual Testing | Web Admin design in Figma and close collaboration with developers.

Contact Digital Promotion Team Lead
Social & Matchmaking Platform (NDA) 08.2021 - 02.2022
Recruitment, training, and performance monitoring of the
[відкрити контакти](див. вище в блоці «контактна інформація») promotion team; budget planning and allocation across external
channels; performance analysis and strategy adjustment; ad
[відкрити контакти](див. вище в блоці «контактна інформація») placement and budget distribution on third-party sites; workflow
optimization and process compliance; promotion to Team Lead.
Zaragoza, Spain
Call Center Team Lead
About Me Beauty & Wellness (Laser Hair Removal) 01.2021- 08.2021
Management of the warm call department team; onboarding and
training sessions; development of communication scripts;
Product Support & QA Specialist with
monitoring of KPIs and call quality, providing feedback and support
4+ years of experience in web
to improve performance customer service; work with CRM .
platform administration, technical
support, and manual testing. Restaurant Administrator
Customer Service & Hospitality 08.2018- 01.2021
Experienced in user onboarding,
Coordination of service staff operations; prompt resolution of
payment issue resolution, bug
conflicts and non-standard client requests; monitoring of hall
reporting, and troubleshooting. appearance, cleanliness, and compliance with brand standards.

Soft skills
Hard Skills
Punctuality
Responsibility
Web Platform Administration & User Operations
Stress resistance
Project Management
Attention to detail
Manual, Functional & Regression Testing
Creative thinking
Bug Reporting & Issue Tracking
Adaptability
Chrome DevTools & Log Analysis
Ticket Management & Admin Panels
Languages Technical Specification (TS) Writing
Technical & Customer Support
Task Automation (Python & ChatGPT)
Ukrainian - native Basic HTML/CSS Knowledge
Russian - native Basic UX/UI Design (Figma)
English - A2 Database & Data Handling (Excel / Google Sheets)
Polish - A2 Payment Processing & User Verification
Spanish - B1 Team Management & Onboarding