Особисті дані приховані

Lutsenko
Vladyslav
CUSTOMER SUPPORT
REPRESENTATIVE

Work Experience
Technical Specialist (Generalist)
Technical Support – SartComp (Israel)
Personal Qualities(Work-Related) June 2023 – October 2024 (resigned due to limited growth opportunities)
Remote troubleshooting of technical issues with computers, smartphones, and
Quick learner with minimal adaptation time for new tasks
and environments internet connectivity.
Exceptionally stress-resistant – described as Providing technical consultations on a wide range of topics, from selecting devices to
"unshakable"; never loses composure improving home Wi-Fi performance.
Passionate about new challenges and highly motivated to
Customer Support (English) – Frozeneon
work and grow
Strong team spirit; always committed to collective
October 2024 – Present
development and success Supporting the website and communicating with users via online chat.
Fully capable of working autonomously, even in extreme Troubleshooting, collecting feedback, analyzing issues, and preparing prompt reports.
conditions (e.g., up to three days without power during a B2B L1 Support (English) – Immido
blackout)
Over 3 months – left due to changes in company policy
Nicknamed “The Last Hope” at work for consistently
resolving complex customer issues and taking on tasks Provided technical support for business clients, including log analysis, back-office
others could not or would not handle coordination, request handling, and assistance with both technical and operational
issues.

About Me
Languages
Friendly, kind, and occasionally
melancholic. I play guitar and piano, and I
Russian – Native / Fluent
enjoy singing.
Ukrainian – Native / Fluent
I see work as a wonderful opportunity for English – Advanced (C1), strong reading and writing skills; proficient in
social development and building written communication
connections to better understand the
world as a whole.

My Contact Information Professional Skills

Mobile Phone: [відкрити контакти](див. вище в блоці «контактна інформація») ((preferably via Experience with back-office systems and internal
Telegram, WhatsApp, or Viber) service interfaces
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Transaction log analysis, identifying root causes of
failures and atypical behavior
Help Desk support: handling requests, escalation, and
communication with technical teams
Proficient in Jira, Confluence, and Slack
Confident PC user with quick adaptation to new tools
and platforms
Strong analytical skills and ability to find effective
solutions quickly
High level of responsibility, attention to detail, and
ability to manage large volumes of information
Experience in cross-department collaboration and
support of internal business processes