Дарія

DARIIA DRYCHYK
CUSTOMER SERVICE REPRESENTATIVE

PROFILE
Customer Service Representative with a completed Bachelor's degree in
Philology (Germanic Languages and Literature, including Translation) and a
background in English tutoring. Skilled in delivering clear, empathetic
communication and resolving customer issues efficiently. Experienced in
working with diverse clients and managing tasks with attention to detail
while maintaining a positive approach. Passionate about leveraging strong
language skills and problem-solving abilities to enhance customer
experiences and contribute effectively within dynamic teams.

CONTACT
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)

English Tutor
[відкрити контакти](див. вище в блоці «контактна інформація»)
Freelance | September 2021 – June 2024
Lviv
Taught English to primary school students and adults.
LinkedIn Assisted students with completing homework assignments.
[відкрити контакти](див. вище в блоці «контактна інформація») Developed engaging, student-focused lesson plans.

SKILLS
Customer Service Representative
Customer Communication Millhouse Logistics | July 2024 – March 2026
Problem-Solving
Handle customer inquiries and complaints with professionalism and
Conflict Resolution empathy.
Time Management Resolve logistics-related issues to ensure customer satisfaction.
Collaborate with team members to improve response time and service
Microsoft Office & Google
quality.
Workspace
Experience with CSR systems
Adaptability
EDUCATION
Team Collaboration

LANGUAGES Bachelor’s Degree in Philology

Ukrainian: Native (Germanic Languages and Literature, including Translation), English
English: C1 National University of Ostroh Academy | 2021 – 2025
French: A2