Дарія

Dariia Drychyk
Customer Service Representative
CONTACT

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Lviv

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PROFILE
Customer Service Representative with a completed Bachelor's degree in Philology (Germanic Languages and Literature, including
Translation) and a background in English tutoring. Skilled in delivering clear, empathetic communication and resolving customer
issues efficiently. Experienced in working with diverse clients and managing tasks with attention to detail while maintaining a
positive approach. Passionate about leveraging strong language skills and problem-solving abilities to enhance customer
experiences and contribute effectively within dynamic teams.

WORK EXPERIENCE
English Tutor
Freelance | September 2021 – June 2024

Taught English to primary school students and adults.
Assisted students with completing homework assignments.
Developed engaging, student-focused lesson plans.

Customer Service Representative
Millhouse Logistics | July 2024 – Present

Handle customer inquiries and complaints with professionalism and empathy.
Resolve logistics-related issues to ensure customer satisfaction.
Collaborate with team members to improve response time and service quality.

EDUCATION
Bachelor’s Degree in Philology

(Germanic Languages and Literature, including Translation), English
National University of Ostroh Academy | 2021 – 2025

SKILLS
Customer Communication, Problem-Solving, Conflict Resolution, Time Management, Microsoft Office & Google Workspace,
Experience with CSR systems, Adaptability, Team Collaboration

LANGUAGES
Ukrainian: Native
English: C1
French: A2