Сергій

EDUCATION

TOURISM AND HOTEL MANAGEMENT | MASTER
Higher School of Tourism and Hotel Management | Gdańsk | 2015 – 2018

ECONOMIC CYBERNETICS | BACHELOR
National Technical University of Ukraine
“Igor Sikorsky Kyiv Polytechnic Institute” | Kiyv | 2010 – 2014

WORK EXPERIENCE
MARKETING & COMMUNICATION SPECIALIST | TRANSLATION & CONTENT
MANAGEMENT
Four Zeros | 2023 - 2025 (freelance)

Led content translation and localization for company entering the
Polish market (website, product communication, marketing materials).
SERHII SOLOHUB Adapted tone of voice, value propositions and positioning for Polish
consumers to support market entry.
Repurposed and optimized marketing content for the Polish audience,
CONTACT ensuring brand consistency and stronger engagement.
Created marketing copy, campaign texts and product content
P: [відкрити контакти](див. вище в блоці «контактна інформація») supporting lead generation and promotional activities.
Telegram: @srhslhb Coordinated tasks within the marketing team (SMM, designers,
E: [відкрити контакти](див. вище в блоці «контактна інформація») copywriters) ensuring timely delivery and quality.
A: Warsaw Aligned content, marketing funnels and visual assets with customer
insights and growth objectives.
Collaborated cross-functionally with marketing, content and operations
PROFESSIONAL teams to support scalable
SKILLS
MARKETING AND B2C/B2B CUSTOMER SUCCESS SPECIALIST
SAP Unihub Warszawa | 2022 - 2025
Allegro
Shopify Developed content strategies (social media, blog) supporting brand
IdoSell growth, lead generation, and B2B/B2C sales.
Notion Created SEO blog content based on keyword and search intent
Microsoft Office analysis, increasing organic traffic.
Xpertis Coordinated collaborations with bloggers, UGC creators, and external
Social media moderation META partners (scope, timelines, deliverables).
Figma Provided B2B/B2C customer support (phone, email): orders, payments,
Canva complaints, wholesale inquiries.
AI Optimized customer service processes (FAQ, response templates),
Driving license | B reducing repetitive inquiries by 30%+.
LANGUAGES Built and managed email marketing in eSputnik: segmentation,
automated flows, performance optimization (open rate, CTR,
conversions).
Ukrainian | NATIVE
Managed invoicing and financial documentation for products and
Polish | FLUENT
services.
English | B2
Analyzed customer feedback and recommended improvements to
marketing, IT, and operations.
Collaborated with cross-functional teams to improve service quality
PERSONAL SKILLS and customer experience.

Reliable and professional
Organized CUSTOMER SUPPORT & OPERATIONS SPECIALIST
Time management
H&M Hennes & Mauritz | 2019 - 2022
Team player
Fast learner Handled customer communication (phone, email) regarding billing,
Motivated technical issues, and services, ensuring fast and client-focused support.
Explained internal procedures and service details to technical and non-
technical clients, improving understanding and satisfaction.
Managed documentation, service logs, and financial data in SAP,
ensuring accuracy and compliance.
Collaborated with Finance, IT, and Customer Service teams to resolve
issues and improve operational processes.
Contributed to optimizing client communication and service workflows
for faster and clearer support.

I agree to the processing of personal data provided in PROJECT COORDINATOR — “I, CULTURE ORCHESTRA”
this document for realising the recruitment process
pursuant to the Personal Data Protection Act of 10 Adam Mickiewicz's Institiute | 2018- 2019
May 2018 (Journal of Laws 2018, item 1000) and in
agreement with Regulation (EU) 2016/679 of the Supported international teams and external collaborators — including
European Parliament and of the Council of 27 April Polish sole proprietors and EU-based partners — with organizational and
2016 on the protection of natural persons with regard back-office processes.
to the processing of personal data and on the free
Maintained clear and effective communication in Polish, Ukrainian, and
movement of such data, and repealing Directive
95/46/EC (General Data Protection Regulation). English, ensuring seamless cross-cultural collaboration and timely
execution of tasks.
Managed documentation flow through Xpertis electronic system, ensuring
accuracy, compliance, and proper archiving of project-related data.
Assisted with onboarding procedures, including guidance on
administrative and regulatory formalities for Polish collaborators.
Translated contracts, schedules, and operational documents to bridge
communication gaps and improve decision-making efficiency.
Worked closely with HR and accounting departments to align contract
workflows, payment schedules, and operational updates.
Built trust-based relationships through responsive communication,
structured support, and understanding of local administrative realities.