Yana

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YANA BURKOVSKA
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EDUCATION PROFILE
2017-2021
LVIV STATE UNIVERSITY OF LIFE Tech-savvy and design-aware with strong communication skills
SAFETY and a desire to grow in digital marketing. Open to challenges,
Bachelor of Philology quick to adapt.
English and German translation
WORK EXPERIENCE
2021-2023
LVIV STATE UNIVERSITY OF Security and Automation Partners LLC 11/2024 - 08/2025
LIFE SAFETY Offer remote back-office and customer service support Bradenton, FL
Master of Philology Manage phone calls and administrative tasks
English and German translation Update CRM systems and assist users with service requests
SKILLS Create and manage customer records in CRM and ticketing platforms
Help customers with scheduling, billing, inquiries, and general questions
SEO Basics & On-Page Optimization
Coordinate service requests with technicians and third-party providers
Keyword Research & Keyword Density
Adhere to specific workflows and procedures for each client
Writing SEO Titles, URLs & Meta
Descriptions Action Terneuzen The Netherlands 03/2025 - 07/2025
Page Speed Awareness & WordPress Operate the cash register, process payments and handle returns / exchanges.
SEO Plugins Assist customers with products inquires and help them to find items.
SEO Tools: Surfer SEO, Rank Math, SERP Open and close the register ensuring accurate cash handling.
Analyzer Strengthen customers service, attention to details and time management skills
Market Research Fundamentals
daily.

Product Definition & Segmentation HESTIA DIENST AND ZORG BV The Netherlands 10/2024 - 03/2025
Basics
MacDonalds The Netherlands 10/2023 - 08/2024
Competitor Analysis
Website Builders: Wix & WordPress Freelance (English to Ukrainian Translations) 10/2021 - 02/2022
Email Marketing Basics & Stages Translated documents from Ukrainian to English, ensuring grammar and
Creating Campaigns in Mailchimp punctuation accuracy.
Analytics (Google Search Console, Surfer Verified complex terms with advanced translation software.
SEO, Rank Math) Researched cultural etiquette and slang.
Maintained quality control throughout the translation process.
Attention to Detail
Accurately translated comprehensive dictionaries and police documents.
Time Management & Organization
Adaptability & Quick Learning
Falcon Dispatch 07/2021 - 12/2021
Monitored and tracked shipment status for on-time delivery. Lviv,Ukraine
Problem-Solving Mindset
Creativity & Visual Thinking Handled customer calls and emails regarding delivery issues.
Coordinated with other departments for smooth delivery operations.
LANGUAGES
Ensured each route was covered by delivery drivers.
Ukrainian Native / Russian Fluently
English Upper-Intermediate (B2)+
Coordinated driver dispatch for daily delivery requirements.
German B1/ French Basic / Dutch Basic Created and optimized delivery routes for traffic and road conditions.
Spanish Currently learning Resoled customer issues and complaints, and coordinated emergency responses.