Victor

VICTOR UDU
Customer Support Specialist | Fluent in English
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SUMMARY

Result-driven Customer Support Specialist with 3+ years of experience in e-commerce, health and tech
industries, providing exceptional services to customers across multiple channels. Proficient in CRM with
proven track record of resolving complex issues, improving customer satisfaction and driving loyalty.

EXPERIENCE
Customer Support Specialist Apr., 2024 – Jul., 2025
Digital Silk, New York

 Developed robust client relationships that improved customer retention rates by 15% through
attentive post-sales support and tailored solutions.
 Proactively engaged with customers, driving product adoption and creating 30% boost in user
engagement metrics.
 Trained 5 new customer support specialists in company policies and best practices.

Customer Support Associate Sep., 2022 – Mar., 2024
Caveni Digital Solutions, Philadelphia

 Managed customer support operations, resolving complaints and queries.
 Provided technical support for customers experiencing difficulties with company software.
 Utilized CRM software to track customer interactions, identify trends, and analyze customer
feedback.
 Consistently met or exceeded customer satisfaction targets and performance metrics.

Customer Service Representative Oct., 2021 – Jun., 2022
Axom, Wyoming

 Responded to customer inquiries via phone, email and chat promptly and in a professional
manner.
 Resolved customer complaints and concerns, escalating complex issues to other support
teams as needed.
 Developed and maintained knowledge of products and services, thereby providing accurate
and timely information to customers.

EDUCATION CERTIFICATION
Bachelor’s, Computer Science Customer Service Training
University of California Learned advanced customer service
2016 – 2020 techniques from Coursera

SKILLS Technical Support Fundamentals
Achieved comprehensive understanding of
Customer Service, Problem Resolution,
tech support principles from Google
Technical Support, CRM, Communication
certification program
LANGUAGES
English Native