Викторія

SLABOLITSKA
VIKTORIIA
Customer Experience|Success Manager
Sales Manager

CONTACT PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація») TELEGRAM I’m a results-driven professional committed to providing
exceptional customer service through in-depth problem-
[відкрити контакти](див. вище в блоці «контактна інформація»)
solving and strong communication skills. Striving to
Ho Chi Minh, Vietnam
develop and implement strategies that support customer
retention, satisfaction and product sales. Seeking to apply
my expertise and knowledge to ensure quality customer
experience.

EDUCATION WORK EXPERIENCE
CUSTOMER SUCCESS MANAGER
University
Nikora
2012 - 2016 June 2022- January 2025
Mechnikov University, Ukraine
Effectively communicated customer feedback and

SKILLS inquiries to relevant departments when needed,
Analyzing customer support data resulting in organized and timely responses
Communication Performed customer surveys to acquire feedback and
Completing performance gain insight to improve future customer service
evaluations strategies
Problem-solving Spearheaded initiatives to respond to customer
Organization and time inquiries within 24 hours and delivered efficient
management customer service experiences
Maintaining detailed records of
customer interactions CUSTOMER SUPPORT MANAGER
Coordinating with other TELASI

department managers september 2018- june 2022
Customer Satisfaction
Assisted in the management of a team of customer
Improvement
service representatives, resulting in a positive impact on
Complaint Reduction Strategies
the company's overall performance.
Cross-Functional Collaboration
Collaborated with managers of other departments to
quickly resolve customer inquiries, resulting in
LANGUAGES: decrease in customer service tickets per week.
Ukrainian (Native) Developed reporting systems and customer service
Russian (Native) tracking tools, which aided in identifying customer
English (C1) dissatisfaction trends and enabled the development of
German (B2) strategies to address them.