Volodymyr

Volodymyr Snitko
Nationality: Ukrainian Date of birth: 19/09/1995 Place of birth: Vinnytsia , Ukraine

Phone number: [відкрити контакти](див. вище в блоці «контактна інформація») Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE

PepsiCo. – Vinnytsia, Ukraine
City: Vinnytsia | Country: Ukraine
Logistics Assistant & Customer Support
[ 16/06/2015 – 18/10/2017 ]
Tasks:
• Handled customer inquiries via phone, email, chat, and face-to-face communication.
• Resolved delivery, billing, and product-related issues.
• Coordinated cross-departmental actions between logistics, sales, and finance.
• Maintained periodic communication with international partners and suppliers.
• Prepared reports and feedback summaries for management.
Skills:
• Customer service and problem-solving.
• Conflict management and negotiation.
• Communication with internal teams and international partners.
• Time management and multitasking under pressure.
Achievements:
• Reduced response time to client requests by 20% through workflow optimization.
• Successfully managed a delivery disruption involving international suppliers, minimizing delays.
• Developed an internal FAQ and knowledge base, later used for training new staff.
Added value:
• Improved customer satisfaction and trust.
• Strengthened coordination between departments.
• Supported client retention during critical situations.

Nova Poshta – Vinnytsia, Ukraine
City: Vinnytsia | Country: Ukraine
Assistant Branch Manager
[ 06/11/2017 – 18/08/2019 ]
Tasks:
• Assisted clients with parcel tracking, claims, and delivery inquiries.
• Processed customer requests both online and offline at branch level.
• Resolved escalated complaints with a focus on client retention.
• Entered and updated cases in CRM systems and generated reports.
• Communicated with regional and international logistics partners during peak loads.
Skills:
• CRM and ticketing system operation.
• Fast-paced customer service.
• Conflict resolution and stress resistance.
• Clear and empathetic communication.
Achievements:
• Resolved over 90% of escalated complaints locally, reducing headquarters workload.
• Recovered cooperation with a key corporate client by resolving an urgent shipment issue.
• Recognized by management for high satisfaction scores during peak periods.

Added value:
• Increased loyalty and reduced churn.
• Strengthened company’s reputation for reliability.
• Mentored new employees in customer communication standards.

VICUNAI Group – International FMCG Company – Vinnytsia, Ukraine
City: Vinnytsia | Country: Ukraine
Sales Representative
[ 07/09/2019 – 03/03/2022 ]
Tasks:
• Managed product sales reporting across retail outlets.
• Monitored sales statistics and stock levels at points of sale.
• Processed customer and client complaints on-site and ensured timely resolution.
• Collected client feedback to improve product presentation and availability.
• Maintained relationships with store managers and key accounts.
Skills:
• Complaint handling and conflict management.
• Sales monitoring and reporting.
• Relationship building with clients and partners.
• Market analysis and feedback collection.
Achievements:
• Improved efficiency of complaint resolution at retail outlets.
• Ensured accurate stock and sales reporting, optimizing supply chain processes.
• Increased product turnover through proactive communication with sales points.
Added value:
• Strengthened relationships with clients and retail partners.
• Increased visibility of products in key sales points.
• Contributed to higher customer satisfaction and brand trust.

Cooperation with Military Units – Ukraine
Country: Ukraine
Volunteer Experience
[ 13/05/2022 – 21/07/2024 ]
Tasks:
• Coordinated volunteer activities in support of military units and local communities.
• Assisted in organizing logistics of humanitarian aid and supplies.
• Maintained communication between volunteers, local authorities, and military representatives.
• Helped process and respond to requests from soldiers and their families.
• Documented needs, deliveries, and outcomes to ensure transparency.
Skills:
• Strong organizational and coordination abilities.
• Conflict management and stress resilience.
• Teamwork and leadership in critical conditions.
• Cross-functional communication with diverse stakeholders.
Achievements:
• Successfully supported several logistics operations, ensuring timely delivery of humanitarian aid.
• Built strong trust relationships with military representatives and local communities.
• Enhanced problem-solving abilities in high-pressure and uncertain environments.
Added value:
• Developed resilience, adaptability, and leadership skills.
• Strengthened interpersonal communication under stress.
• Contributed to community support and national resilience during crisis.

EDUCATION AND TRAINING

Master’s Degre
Vasyl' Stus Donetsk National University [ 15/09/2024 – Current ]
City: Vinnytsia | Country: Ukraine | Website: https://www.donnu.edu.ua/en/ | Level in EQF: EQF level 7

Bachelor’s Degree
Vasyl' Stus Donetsk National University [ 01/09/2015 – 30/06/2020 ]
City: Vinnytsia | Country: Ukraine | Website: https://www.donnu.edu.ua/en/ | Level in EQF: EQF level 6

LANGUAGE SKILLS

Mother tongue(s): Ukrainian Sign Language

Other language(s):
English
LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Communication and Communication Skills / Organisational / Managerial / Digital Skills: Digital Marketing