Анна

ANNA FILIPCHUK

PROFILE
A dedicated professional who cares about customers, with a solid
background in customer service and excellent communication skills.
Experienced in resolving issues, and making sure customers feel valued
and satisfied. Known for problem-solving talent, and being adaptable in
CONTACT DETAILS
busy, fast-moving environments.

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WORK EXPERIENCE
Austrian Airlines - Lviv, Ukraine 2025 - PRESENT
Customer Support Agent
SKILLS Provided customer support via phone, and email, addressing
inquiries about flight bookings, ticket modifications, and travel
Customer support policies.
Managed reservations, cancellations, refunds, and frequent flyer
Problem solving program requests.
Time Management Kept accurate records in CRM systems and escalated complex cases
to appropriate departments.
Team collaboration
Demonstrated effective communication and problem-solving skills in
Critical Thinking a fast-paced, high-volume setting.
Assisted international customers, applying cultural sensitivity and
Attention to Details
professional service standards.
ARDENE - Ottawa, Canada 2023 - 2025
Sales Associate
LANGUAGES Assisted customers in selecting and purchasing clothing and
accessories, providing friendly and knowledgeable service.
English Maintained visual merchandising standards and organized inventory
Ukrainian on the sales floor.
Supported store promotions and contributed to achieving sales
targets.
Developed strong customer relations, enhancing repeat business and
loyalty.
EDUCATION
GAP - Ottawa, Canada 2022 - 2023
Bachelor of Journalism Sales Associate
Ukrainian Institute of Arts and Sciences Provided exceptional customer service
Bucha, Ukraine Processed transactions, returns, and exchanges using point-of-sale
2016 - 2020 systems.
Collaborated with team members to meet and exceed sales goals.
Responded to customer inquiries and resolved issues professionally.
College Prepaation Program
Algonquin College, Radio Voice of Hope - Lviv, Ukraine 2017- 2022
Ottawa, Canada Radio Host and Audio Editor
2024 - 2025 Hosted live and pre-recorded radio programs, engaging listeners with
compelling content.
Prepared scripts, interviews, and show segments to ensure high-
quality broadcasting.
Edited audio recordings and managed music playlists, sound effects,
and transitions to enhance the listener experience.