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Customer support representative

Розглядає посади: Customer support representative, Operation manager
Вік: 27 років
Місто: Львів
Розглядає посади:
Customer support representative, Operation manager
Вік:
27 років
Місто:
Львів

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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Версія для швидкого перегляду

Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.

Lema Maria Valeriivna

Personal details
Sex: Female
Date of birth: 05/25/1998
Tel. number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education
Master's degree 2019 - 2020
Lviv Polytechnic National University
Institute of Construction and Environmental Engineering, "Fire Safety" department
Bachelor 2015 - 2019
Lviv Polytechnic National University
Institute of Construction and Environmental Engineering, "Fire Safety" department
Secondary education 2004 - 2015
Secondary school No. 84 named after Blessed Yosafata Gordashevska, Lviv

Experience
1. Dispatcher
March 2024 – October 2024. MG logistics, Inc.
Functional duties:
• Planning, organization and coordinating with brokers, drivers, shippers and receivers;
• Searching the best option for Dry Van on deferent loadboars;
• Fill in all info into CRM system;
• Resolving several conflicts and unusual situations.

2. Dispatcher
December 2023 – March 2024. Dispatcher247.
Functional duties:
• Searching loads according to driver needs on DAT One and Amazon;
• Communication with brokers by phone and e-mail, deal arrangements;
• Negotiation of prices and scheduling times;
• Supporting with drivers throughout the day;
• Filing in the appropriate paperwork and monitoring driver progress;
• Planning, organization and coordinating with drivers, shippers and receivers for timely pickups and deliveries;
• Resolution of different freight related issues.

3. Dispatcher
October 2018 - October 2023. GTR Transport Inc.
Functional duties:
• Communication with drivers and Amazon;
• Working with Dry Van trailers;
• Phone support during the delivery process;
• Assistance in problematic situation (detention, breakdown etc.)
• Monitoring of vehicle`s movement by Samsara, GeoTab;
• Resolution of conflict situations;
• Working with invoices, BOL, tickets;
• Working in stressful situations.

4. Design engineer
February 2019 - April 2019. Security Systems Trading House.
Functional duties:
• Work with AutoCad, САПР, ArchiCad programs;
• Assistance in catalog development;
• Calculation and location of equipment for near-Caucasus protection of buildings and structures;
• Work with drafts;

Professional skills
• assured PC user;
• Know HOS rules;
• Geographical knowledge of USA;
• Finding people for the team;
• Supporting a person during an emergency;
• Resolution of conflict situations;
• Languages: Ukrainian – native, English – B2.

Personal qualities
• Responsibility;
• Stress-resistant;
• Attention to details;
• Ability to quickly learn new information;
• Adaptability;
• Strategic thinking;
• High communication skills.

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