Serhiy

Serhiy Onanchenko
Contacts
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Spain, Valencia, [відкрити контакти](див. вище в блоці «контактна інформація»)

Executive Summary
Services Delivery Leader with 20+ years of experience driving technology programs and managing global teams
(R&D, NOC, SRE, DevOps, Support). ​

Directed projects involving automation, cloud platforms implementation, and SLA management for enterprise clients.
Experienced in managing delivery processes for AI/ML initiatives (NLP applications, observability, data pipelines) and
collaborating with cross-functional international distributed teams.
Core Competencies: ​
Services Delivery Leadership | Project Delivery & Program Management | AI/ML & NLP Projects Oversight | Agile,
Scrum, Kanban, SAFe | DevOps Practices | Stakeholder and Risks Management | Budget & P&L Oversight | SLA
Governance | OKR, KPI & Uptime Tracking | Change & Transformation Programs | Cloud & Observability Platforms

Skills
Service Delivery & Leadership:
ITIL Processes, Pre-Sales Support, Stakeholders and Risks Management, Teams Creation, Growth & Coaching
Project & Program Management:
Agile, Scrum, Kanban, SAFe, Roadmap Planning, Portfolio & Budget Management, Risk Mitigation, RFP Management,​
JIRA, Asana, Zoho.
AI & Automation:
ChatGPT (advanced user), Gemini, Perplexity, AI-assisted delivery planning, prompt engineering, automation and vibe
coding with AI tools (Cursor, Claude Code), AI-driven monitoring & alerting, LLMs in support operations
Cloud & Virtualization:
AWS, Oracle Cloud, GCP, Azure, Proxmox, VMWare, KVM, Hyper-V, Docker, Kubernetes
Monitoring & Observability:
Datadog, Grafana, Prometheus, Zabbix, Nagios, Coralogix, NewRelic, ELK, OpsGenie, PagerDuty
Infrastructure & Networking:
Windows Server (NT–2022), Linux (RHEL/CentOS, Debian/Ubuntu), Cisco, HP, Ubiquiti, Mikrotik
CI/CD, Scripting:
Jenkins, ArgoCD, Bash, Python, PHP

Education
Sep 2001 - Jul 2008 : Master of Electronic Systems, Sumy State University, Sumy
Sep 1998 - Jul 2001 : Software Engineer, The programmers school at Palace of Children and Youth, Sumy

Courses and certificates
2025 : “Management Foundation” course, Stratoplan Management School
2025 : “AI PM School” course, Lemberg Tech Business School
2024 : “Service Excellence” training, BARRY KATZ
2022 : “Project management school”, EPAM
2021 : “AWS for DevOps ProCamp”, GlobalLogic
2021 : “AWS Certified Cloud Practitioner”, Amazon
2018 : “Project managers BootCamp”, GlobalLogic
2016 : "Staff management methods", Anton Morgunenco
2015 : "Interpersonal business communications", Anton Morgunenco
2014 : "Conflicts management", Ludmila Melnik

Languages
English : Advanced
Russian : Fluent
Ukrainian : Native
Spanish : Basic
Experience
Apr 2025 - Head of Infrastructure, POC project - Redline, iGaming solutions​
Aug 2025 Led end-to-end architecture, deployment, and ongoing management of heterogeneous iGaming platform
infrastructure. ​
Responsibilities:
• Built and maintained a complex infrastructure of 50+ physical servers and 250+ VMs across Linux and
Windows Servers hosts​
• Deployed and managed virtualization platforms (VMware, Proxmox) and high-availability network storage​
• Implemented secure remote access via proxies, VPNs and RustDesk servers infrastructure​
• Automated infrastructure provisioning and maintenance using PowerShell and Python​
Achievements:​
• Reduced infrastructure setup and update times by 70% through custom automation tooling​
• Enabled secure, compliant remote operations across multiple time zones

Mar 2023 - NOC & Support Services Delivery Manager - Automat-it, DevOps and Cloud services, Israel
Mar 2025 Led three delivery teams: L1 Monitoring, that handled over 100+ AWS accounts, L2 DevOps On-call,
and tickets support. Delivered mission-critical projects(SOW, T&M, Dedicated teams) and services
reliability around the clock, tackled incident responses, and focused on enhancing customer satisfaction
initiatives.​
Key Responsibilities:​
• Supervised customers onboarding, services reviews and ensured SLA compliance with high CSAT​
• Coordinated pre‑sales activities and architecture design for solutions involving AI and automation​
Achievements:​
• Grew service operations from 6 to 25 engineers across three teams in less than 12 months​
• Managed the delivery of over 100+ high-availability client environments on AWS with 5-minute SLA​
• Implemented tools and playbooks that led to a 30% reduction in average response and solution time

Feb 2018 - Projects and NOC Manager - GlobalLogic, Hitachi Group Company, Lviv
Feb 2023 Managed several streams (R&D, QA, Support) and 24/7 NOC operations for a leading enterprise video
management vendor. Supervised highloaded environments with up to 250,000 requests per second,
multiple Kubernetes clusters and complex cloud + on-prem setup. ​
Key Responsibilities:​
• Handled the delivery lifecycle, service KPIs, and incident management for over 3700+ instances​
• Contributed to strategic planning and client consulting during onboarding and scaling phases​
• Led multiple presales and upselling rounds, designed AI/ML‑based solutions, prepared RFP
responses to meet customer’s needs and business KPIs​
Achievements: ​
built a team from scratch (ramped up further from 5 to 15 engineers) with a 1M annual budget,
established processes, runbook, toolset and monitoring setup guidelines. Took ownership on all monitoring
solutions across all company products. Helped to achieve up to 99.995% availability by driving efficient
processes

May 2013 - Technical Support Team Leader - Portaone - B/OSS, billing, OCS & Softswitch for Telcos, Sumy​
Jan 2018 Managed an experienced multi-talented group of 30 support professionals, dealing out basic admin and
monitoring services for telecoms (VoIP, IPTV, etc. ). My responsibilities included people management,
tickets distribution, metrics monitoring, performance assessment, escalations processing. ​
Achievements:​
• Launched more than 40+ clients projects that rolled out over 35 product features to market​
• Gave comprehensive care to over 450 servers and conducted large integration projects

Jul 2008 - Senior Database Administrator - Ukrtelecom JSC, Telecom, Sumy
May 2013 I was responsible for administration of Oracle RAC systems (up to 2TB), Citrix/Terminal Services, Tomcat
web servers, FreeBSD gateways, Microsoft SharePoint and Active Directory servers. Took part in
supporting the technical infrastructure for UEFA Euro 2012 in Kharkiv.

Nov 2005 - Senior System Administrator, Software Engineer, part-time - Compservice.in.ua - e-commerce
Dec 2017 platform, Sumy
Development and support of the region's first e-commerce platform – developing system
kernel,accounting, integration with suppliers. Infrastructure (5 servers) and 3 branch offices LANs
administration (60 workstations).
Jul 2000 - System Administrator - Inform - Information Technology, local area networks, Sumy
Nov 2005 Administration of routers and gateways based on FreeBSD, Scripting, Internet club software management
and billing tools development. LAN (60+ workstations) and dedicated servers administration (5 servers).