Ольга

Olha Tverdokhlib | Remote
| English C1 | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

About Me
Customer support specialist with over 2 years of hands-on experience in chat and email-based support. Strong communication skills, problem-solving abilities, and a customer-first approach. Comfortable working in fast-paced SaaS and digital product environments. Quick learner, team player, and ready for remote challenges.
Work Experience
Customer Support Specialist
PayPro | 2025 – Present
• Respond to customer inquiries via email and live chat, focusing on clarity and empathy.
• Troubleshoot account and technical issues (login, access, subscriptions, payments)
• Provide product information and guide users through website functionality
• Collaborate with tech and dev teams to escalate and resolve complex cases
• Gather feedback and contribute to service quality improvements
Customer Support Specialist
DiveBooker.com | March 2024 – November 2024
• Help with dive trip bookings, changes, and payments
• Coordinate with dive centers and handle booking details
• Provide clear, friendly, and fast support before and during trips
• Update CRM records and report common issues or feedback
• Ensure a smooth experience for divers worldwide
Travel Manager
Coral Travel | 2019 – 2022
• Assisted clients with full travel planning: flights, hotels, insurance, activities
• Provided expert advice and tailored packages based on customer needs and budget
• Handled bookings, documents, and coordinated logistics

Certification

Customer Support Fundamentals - Udemy (2025)
Learned core support practices: dealing with clients via chat & email, ticketing systems, conflict resolution, empathy.
Business Assistant Internship (Certificate) — Core (part of FRACTAL), 2025.

Recommendation
“Olha demonstrated exceptional professionalism, organizational skills, and dedication, which significantly contributed to the success of our project. Her ability to work in a team, manage time effectively, and solve complex challenges made her a valuable member of our team.” - Yeva Berezhna, Senior Researcher.

Nobr.agency / National Aviation University
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