Особисті дані приховані

YUSTYNA SENIV
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lviv

@justiasen Telegram

WORK HISTORY
Store Manager\Team Leader, TRAXNYC 08/2022 – 05/2024
As a Team Leader and Store Manager, I was responsible for overseeing daily store New York
operations and leading a dynamic sales team in a high-end jewelry retail
environment. My role required a balance of strategic planning, operational
excellence, and hands-on leadership to drive sales performance and ensure an
exceptional customer experience.

Supervised and supported a team of sales associates, fostering a positive and
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high-performing work environment.
Oversaw inventory management and conducted regular stock audits to maintain
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product accuracy and availability.
Managed and optimized order processing, ensuring timely and accurate
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fulfillment of customer purchases.
Developed and implemented efficient sales systems and operational workflows
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to enhance team productivity.
Actively participated in sales, providing expert product knowledge and assisting
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the team in achieving sales targets.
Recruited, trained, and mentored new team members, ensuring alignment with
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company standards and customer service values.
Utilized the company’s internal CRM system to track performance, analyze sales
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data, and improve customer retention strategies.

Private Session German Tutor 09/2018 – Present
Administered feedback to students using positive reinforcement techniques to
• Lviv, Ukraine
encourage and build confidence.
Participated in professional development activities to improve tutorial skills and
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grow cultural competence and reflection skills.
Participated in training classes to improve tutoring practices and learn new
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tutoring techniques.
Implemented listening and questioning strategies to diagnose student needs and
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monitor progress.
Developed student-specific tutoring plans in concert with teachers, parents, and
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administrators.

Go To Germany - Sales Manager 02/2021 – 12/2021
Handled customer relations issues, enabling quick resolution and client
• Lviv, Ukraine
satisfaction.
Maintained relationships with customers and found new ones by identifying
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needs and offering appropriate services.

Gonser - Customer Support Manager 08/2019 – 09/2020
Led process improvement and problem-solving efforts to create standard
• Lviv, Ukraine
procedures and escalation policy for customer support team.
Established and monitored customer service standards by employing recognized
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and comprehensive benchmarks.
 Maintained consistent communication with leadership team to manage customer
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service effectiveness by monitoring performance and assessing metrics.

SMS Gmbh - Logistics Coordinator 09/2018 – 06/2019
Tracked orders and notified customers of status or potential delays.
• Lviv, Ukraine
Coordinated shipping requests for expedited delivery and documented accurately
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to achieve correct billing.
Planned and supervised shipments from production to end-user and scheduled
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daily and weekly routes.
Generated documentation and information required for customer shipments.
•

EDUCATION
Bachelor of Arts: German- Ukrainian Translator, Lviv Ivan Franko University 06/2022
Lviv, Ukraine

SKILLS
Conflict and Complaint Resolution Transactions and Cash Handling
Customer Service and Rapport Specials Promotion and Upselling
Warm and Friendly Menu Memorization and Presentation
Attention to detail Organized
Guest Relations Management Team Player

LANGUAGES
Ukrainian German English
Native В2 В2

CERTIFICATIONS
Deutsches Sprachdiplom С1