Леся

LESIA KRUCHEK

CONTACT INFO CAREER OBJECTIVE
phone number: [відкрити контакти](див. вище в блоці «контактна інформація») Sales Manager with over 5 years of experience. Great at managing revenue
e-mail: [відкрити контакти](див. вище в блоці «контактна інформація») growth, optimizing sales processes, solving obstacles during the workflow, and
providing outstanding service, which leads to making great deals with
Lviv, Ukraine customers. Team player with leadership skills, recognized for my excellent
[відкрити контакти](див. вище в блоці «контактна інформація») communication competency. Ready to work under pressure, managing
chek-79055b38b/ multiple tasks at the same time.

WORK EXPERIENCE
EDUCATION
Middle Sales Manager
Bachelor`s Degree
Wow24-7
Translation Studies
January 2020 - current / Lviv, Ukraine
Ivan Franko National University of Maintained and grew a new client base that fostered over $254 000 in
Lviv first-order revenue through strategic client management
September 2016 - June 2020 Participated in creating a Sales Plan, which led to an increase in customer
Lviv, Ukraine retention.
Boosted customer satisfaction ratings by 30%, leading to consistent
direct client requests for ongoing support.
Over the past year, achieved a 100/100 score on the monthly Quality
SKILLS Assurance audit
CRM Trained and mentored 10+ new employees, boosting their performance
Leadership and Training by 30%, and developed a centralized database that improved data
Upselling retrieval efficiency by 40%.

Conflict Resolution Generated 20.4 % year-over-year growth in upsell services for new
customers, based on annual statistics
Client Relationship
Client Persuasion
Active Listening Sales Manager
Consulting Sales Govitall.com
September 2020 - January 2020 / Lviv, Ukraine
LANGUAGES Managed the sales cycle for existing customers, providing outstanding
English: Advanced service to ensure client base extension and retention
Ukranian: Native Managed the workflow during both the high and low seasons, covering a
major part of the annual revenue
Mentored 5 junior team members, enhancing their skills and contributing
to a 20% increase in team project efficiency.
Achieved promotion by increasing team productivity by 30% and leading
a successful project that boosted revenue by 15%.