Kodrichi

Roksana Kodrichi
OBJECTIVES
A motivated and goal-oriented professional with an interest in customer service and education,
aiming to contribute effectively to a growing organization while continuously developing skills and
advancing professionally.

Contact Experience
Phone
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October, 2024 – Present
Online
Email Online English Teacher, Independent Contractor
[відкрити контакти](див. вище в блоці «контактна інформація») Taught English to adult Ukrainian students at levels A1–B2+
Planned and adapted lessons according to students’ goals and learning styles
Location Developed and applied an effective personal teaching methodology
Bucharest, Romania
Improved students’ speaking, grammar, listening, writing, and overall confidence
Created interactive learning materials and activities
Conducted online lessons using Zoom and Google Meet
Monitored student progress and provided constructive feedback

Education Maintained a supportive and motivating learning environment
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https://www.study-less.school/
2024 TESOL (Teaching July, 2023 - August, 2024
English to
Speakers of Other Languages) Grand Princess, Princess Cruises, USA
International TEFL Academy Retail Staff
2013 - 2018 Opened and closed sales using effective sales techniques
Clearly explained the product to passengers and brought positive impact to achieving
Master of Philology
Teacher of Language(English) 100 % of planned sales target each voyage Interacted with passengers, showing
and World Literature genuine interest at all times, observed and identified passengers' needs
Focused completely on customer satisfaction, responded immediately to any service
Kryvyi Rih State Pedagogical
issue, involving management when needed
University, Ukraine
Encouraged and developed a memorable connection with passengers

Expertise Assisted in performing all inventories, receiving, transfers, price changes and ticketing
processes
Participated productivly in training and staff meetings with management and
supervisors, completed all required Princess courses
Exceptional communication & networking
Proactively took part in completing the set-up of all promotional events, visual
Multitasking & working under pressure directives, and price changes as directed by management

https://www.princess.com/en-int
Customer-focused with strong interpersonal
skills
CRM, Google Sheets & Excel proficiency February, 2022 - October, 2022
Sky Princess, Princess Cruises, USA
Online teaching & lesson planning
Bar Steward, Hostess
Team player & independent worker Embraced, utilized and promoted the Medallion Class products, services and
applications to personalize guest experience
Provided a positive beverage experience to every guest by always applying the brand
and Service Excellence standards

Language Observed and identified guests' preferences utilizing the MedallionClass technology
Maximized beverage sales by offering relevant choices in an inviting and friendly
manner
Handled and stored all equipment, inventory and supplies with care to avoid damage or
Ukrainian Native
loss Embraced the Corporate Culture Essentials and the brands Shared Purpose, Core
Russian Fluent
Values and cruise Service Essentials throughout the beverage service team Mentored
English C1
junior members of the team and supported them in their development Followed all the
Italian B1
accounting procedures and reported irregularities to the Bar Supervisor or Manager

https://www.princess.com/en-int

July, 2020 - January, 2022
Ridem, Financial Services, Odesa, Ukraine
Customer Support Representative
Communicated with customers via phone or e-mail and provided high-quality support
and resolution to their issues
Worked on the improvement of all customer service processes in order to increase
efficiency and customer satisfaction
Conducted monthly and annual performance reviews and pro-actively participated in
weekly team meetings with executives
Assisted in sales, collected feedbacks from clients and performed other duties as
required
Prymorskyi Boulevard 66/1, Odesa 65026, Ukraine

November, 2018 - June, 2020
TAJ Dubai, Business Bay, Burj Khalifa Street, Dubai, UAE
Waitress, Hostess
Greeted and escorted guests to their tables
Presented menu and provided detailed information when asked
Communicated order details to the kitchen and bar staff, served food and drinks
orders
Delivered checks and collected bill payments
Provided excellent customer service to make guests' experience exciting
Took part in private events, seminars and trainings about customer service and
alcohol knowledge

https://www.tajhotels.com/en-in/hotels/taj-dubai

References available upon request