Anna

ANNA LOHVYNA
Logistics Coordinator
Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | English – C1 (Advanced)

PROFESSIONAL SUMMARY
Customer Support Manager with 8+ years of experience in remote international companies. Experienced
in high-volume live chat support, complaint resolution, and order processing. Managed up to 100 customer
interactions per shift while maintaining professionalism and structured communication. Strong background
in operations and HR, enabling efficient cross-department coordination and process improvement.

WORK EXPERIENCE

Logistics Coordinator / Dispatcher

American Transportation Company | Remote
May 2026 – Present

Manage and coordinate 5 drivers, including load assignments, schedules, and routes.
Communicate with brokers, customers, and pickup/delivery locations.
Manage the full transportation process from pickup to final delivery.
Coordinate pickup and delivery schedules and handle rescheduling when necessary.
Monitor loads and resolve operational issues, including delays, vehicle condition, and location-related
problems.
Manage transportation documentation, including BOLs, inspection reports, release forms, and delivery
confirmations.
Provide regular updates to brokers and customers throughout the transportation process.
Coordinate with drivers to ensure loads are completed safely and on schedule.

Customer Support Manager – Skalivo | Remote (Dec 2025 – Feb 2026)

• Managed high-volume customer communication via live chat (up to 100 requests per shift).
• Processed customer orders and resolved complaints efficiently.
• Maintained structured communication for fast issue resolution.
• Identified recurring problems and contributed to workflow improvements.
• Supported team members to maintain service quality standards.

Accounts Payable Manager – Pharmbills | Remote (May 2025 – Sep
2025)

• Managed invoices, payments, and financial documentation.
• Prepared weekly and monthly financial reports with high accuracy.
• Ensured compliance and financial process control.
Sales Manager – Supplax | Remote (Jul 2022 – Aug 2022)
• Managed client communication and service sales.
• Handled inquiries, documentation, and complaint resolution.

Customer Support Manager – All Heart Home Care (Happy Call) | Remote (Aug 2019 – Aug
2020)

• Handled inbound calls and resolved complex client concerns.
• Implemented customer service standards and best practices.
• Trained and mentored support agents.
• Coordinated with internal departments to ensure seamless customer experience.
Human Resources Manager – American Company | Remote (Nov 2014 – May
2019)

• Administered payroll and employee benefits across multiple locations.
• Ensured compliance with employment regulations.
• Developed onboarding and training programs.
• Improved employee engagement and internal processes.

CORE SKILLS
• Live Chat & Email Support
• High-Volume Customer Communication
• Complaint Resolution
• Order Processing
• CRM Systems
• Customer Retention
• Remote Team Collaboration
• Workflow Optimization
• Conflict Resolution

EDUCATION
Master’s Degree – Kiev National Economic University (2002 – 2007)