Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17400714/

Досвід роботи

Customer Support Manager

з 12.2025 по 02.2026 (3 місяці)
Scalivo (Remote - temporary), Remote (Wholesale, distribution, imports, and exports)

•define KPIs (response time, resolution time, CSAT, QA scores) and track results.
•step in for complex or sensitive customer issues and ensure fair, fast resolutions.
•analyze feedback, reviews, and tickets to spot patterns and fix root causes.
•review tickets, chats to ensure tone, accuracy, and consistency.

Accounts Payable Manager

з 05.2025 по 09.2025 (5 місяців)
Pharmbills (Remote), Remote (Medicine, pharmacy)

•Managed invoices and payments via cash and checks.
•Prepared weekly and monthly financial reports, ensuring accuracy and compliance.

Customer Support Manager

з 08.2019 по 08.2020 (1 рік)
All Heart Home Care (Happy Call), Remote (Medicine, pharmacy)

•Received inbound calls from patients and helped resolve their concerns and issues.
•Implemented high customer service standards and best practices to improve satisfaction.
•Trained and mentored team members to enhance accuracy, productivity, and client experience.
•Administered payroll and benefits, ensured compliance with regulations, and supported onboarding and training processes.

Human Resources Manager

з 11.2014 по 05.2019 (4 роки 7 місяців)
American company, Remote (Real estate)

•Administered payroll and employee benefits across multiple locations, minimizing discrepancies and ensuring accuracy.
•Ensured compliance with local, state, and federal employment regulations.
•Designed and delivered staff orientation and training programs to improve teamwork and productivity.
•Enhanced employee retention and engagement through incentive programs and regular performance feedback.

Знання і навички

• Salesforce user
• Communicability
• Work with clients
• Responsibility
• HR records management
• Management of CRM
• Billing
• Knowledge of accounting accounts
• Receiving incoming calls
• Receiving and processing orders
• Troubleshooting

Знання мов

Англійська — просунутий