Володимир

VOLODYMYR
SLIUSHCHYNSKYI
Support Specialist / Junior Technical Support

SUMMARY WORK EXPERIENCE

Detail-oriented Support Specialist with a technical Project / Operations Assistant
background in software testing and experience
(COMMERCIAL EXPERIENCE)
working with digital products. Skilled in identifying
issues, reproducing problems, and communicating
2023-2025
solutions via chat and email. Looking for a remote, Worked with online platforms and internal tools
ticket-based support role without phone calls. Processed tasks according to instructions and
requirements
Communicated with team members regarding issues
KEY SKILLS and inconsistencies
Identified errors and edge cases during routine
operations
Maintained accuracy and consistency of data and
Customer Support (Chat / Email) content
Ticket-based support
Issue reproduction & analysis
Bug reporting & documentation
Web & mobile applications
Basic SQL understanding
Sales & Client Support Experience
Attention to detail (COMMERCIAL EXPERIENCE)
Written communication 2020–2022
Working with requirements and instructions
Communicated with clients regarding products and
English written communication (B1)
services
Worked with customer requests and clarifications
Processed information accurately and on time
CONTACTS Gained experience in written communication and
customer-oriented approach

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EDUCATION & COURSES
LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)
slyushchynsky
Ukraine Academy of Printing
9/2015-1/2021
TECHNICAL BACKGROUND
Master degree - Computer-integrated technologies

Manual QA / Beta Testing Certificates
(non-disclosed projects, NDA) SOFTWARE TESTING WITH SKILLUP — 2022
Participated in beta testing of PC and mobile FUNDAMENTALS OF SOFTWARE TESTING — SNOOP
games QA SCHOOL — 2021
Tested game mechanics, UI/UX, and stability
Identified bugs and inconsistencies
Created clear bug reports with steps to
reproduce
Worked with test cases and checklists