Володимир

VOLODYMYR SLIUSHCHYNSKYI
Support Specialist / Data & Operations Support

SUMMARY
Detail-oriented Support & Operations Specialist with 3+ years of combined experience in
customer support, data processing, and technical testing. Proven track record in ticket/chat-
based communication, database management, and issue identification. Strong analytical
background (Master's degree) with practical QA experience, allowing for fast reproduction of
technical issues and clear documentation. Looking for a remote Support / Data Processing role.

EDUCATION & CERTIFICATES CONTACT
Master’s Degree in Computer-Integrated Email:
Technologies
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ukraine Academy of Printing (2015 – 2021) LinkedIn:
Software Testing Certificates [відкрити контакти](див. вище в блоці «контактна інформація»)
SKILLUP (2022), Snoop QA School (2021) slyushchynsky

WORK EXPERIENCE SKILLS
Data & Operations Specialist (Catalog / Internal
Systems) Support & Operations:
01/2026 – 07/2026 Chat/Email Support (Ticket-
Processed and structured large volumes of based), Customer
product/catalog data within specialized software and Assistance, Operations
databases. Support.
Identified and fixed data inconsistencies, edge cases, Data & Tools: Data Entry &
and systemic errors during routine operations. Validation, Catalog
Followed strict instructions and workflows while Management, Internal
maintaining high accuracy and attention to detail Software/CRM, Basic SQL,
under tight deadlines. Google Sheets/Excel.
Communicated with team members to report Technical & QA: Issue
technical glitches and workflow blockers Reproduction, Bug
Reporting (Jira),
Project / Operations Assistant Requirements Analysis,
05/2023 – 10/2023 Detail-oriented Problem
Solving.
Managed Amazon store operational tasks, analytics,
and internal content updates.
Handled incoming requests, clarified requirements,
and resolved inconsistencies in workflows.
Maintained product data accuracy and supported
LANGUAGES
daily operations using internal platforms. Ukrainian (Native)
English
(Intermediate)
Sales & Client Support Specialist (Mobile-salon TECHNICAL BACKGROUND
Gudok & Others) & TESTING EXPERIENCE
2020-2025 Beta Tester / Game & App
Testing (NDA & Self-Practice)
Consulted clients via chat/CRM regarding products,
services, and order statuses. 2021 – 2026
Handled customer inquiries, complaints, and ticket
clarifications with a customer-oriented approach. Participated in playtests and
Processed client data, orders, and documentation beta testing for PC/mobile
accurately in CRM systems. products (under NDA) and
popular web platforms
(Rozetka, OLX).

Tested mechanics, UI/UX, and
system stability; created
structured bug reports with
steps to reproduce in Jira.