Анастасія

ANASTASIIA
ANASTASIIA DEHTIAROVA
DEHTIAROVA
CUSTOMER SUPPORT
PROFESSIONAL
PROFESSIONAL EXPERIENCE
EXPERIENCE
Cleaning
Cleaning Supervisor
Supervisor Courtyard
Courtyard by
by Marriott
Marriott
Halifax,
Halifax, Canada
Canada
CONTACT
CONTACT February
February 2023
Management
2023 --March
Management of
March 2025
of a
a team
2025
team ofof maids
maids and
and quality
quality control
control of
of cleaning;
cleaning;
anastasiiadehtiarova021
Performing
Performing duties
duties of
of scheduling,
scheduling, distributing
distributing inventory,
inventory, training
training staff,
staff,
resolving
resolving conflicts
conflicts and
and reporting
reporting to
to management,
management, coordination
coordination between
between
@gmail.com
departments.
departments.

[відкрити контакти](див. вище в блоці «контактна інформація») Nurse
Nurse ++ Administrator
Administrator atat “Nova
“Nova Diagnostics”
Diagnostics”
Ukraine - Spain Kyiv,
Kyiv, Ukraine
Ukraine
(Remote, flexible US
December
December 2020
2020 --October
October 2021
2021
time zones)
Maintaining
Maintaining patient
patient records
records in
in internal
internal databases;
databases;
Communicating
Communicating withwith medical
medical staff
staff to
to ensure
ensure accuracy
accuracy and
and
confidentiality
confidentiality of
of data;
SKILLS
SKILLS Coordination
Coordination of
data;
of receptions
receptions and
and management
management of of administrative
administrative
workflows;
workflows;
Medical Customer Support Working
Working with
with electronic
electronic health
health records
records (EHR)
(EHR) and
and medical
medical
(Phone & Email) forms;
forms;
Patient Communication & Conducting
Conducting biomaterial
biomaterial sampling
sampling andand subsequent
subsequent analysis.
analysis.
Support
Appointment Scheduling &
Call
Call center
center representative
representative (medical
(medical services)
services) at
at “Nova
“Nova Diagnostics”
Diagnostics”
Coordination
Kyiv,
Kyiv, Ukraine
Ukraine
March
March 2020
2020 --December
December 2020
2020
1C & Medical Management Providing
Providing support
support to
to patients
patients by
by phone
phone and
and email;
email;
Systems Scheduling
Scheduling medical appointments using CRM and
medical appointments using CRM and
Electronic Health Records planning
planning tools;
tools;
(EHR) Maintaining
Maintaining and
and updating
updating confidential
confidential patient
patient health
health data.
data.
Handling Sensitive &
Confidential Medical Data Laboratory
Laboratory assistant
assistant at
at the
the Pathological
Pathological Bureau
Bureau
(HIPAA) Sumy,
Sumy, Ukraine
Ukraine
Medical Documentation &
June
June 2016
2016 --September
September 2016
2016
Data Accuracy
Working
Working with
with histological
histological materials
materials and
and maintaining
maintaining relevant
relevant medical
medical
documentation.
documentation.
Issue Resolution & EDUCATION
EDUCATION
Escalation Handling
Multitasking in High-Volume 09/1/2016
09/1/2016 --09/25/2018
09/25/2018 Sumy
Sumy State
State University
University
Environments Specialization:
Specialization: Medical
Medical Affairs
Affairs
Attention to Detail 09/1/2014-06/30/2016
09/1/2014-06/30/2016 Sumy
Sumy Medical
Medical College
College
Specialization:
Specialization: Laboratory
Laboratory Diagnostics
Diagnostics
09/1/2013-09/1/2014
09/1/2013-09/1/2014 DPTNZ
DPTNZ "Sumy
"Sumy Center
Center for
for Vocational
Vocational Training
Training of
of Design
Design

LANGUAGES
LANGUAGES
and
and Service"
Service" specialty:
specialty: Sewing
Sewing Production
Production

ADDITIONAL
ADDITIONAL EDUCATION
EDUCATION AND
AND COURSES
COURSES
Ukrainian – Native
Russian – Fluent (C2) M.G.
M.G. Lysenko
Lysenko Art
Art School
School
English – Upper-Intermediate Courses
Courses on
on Secretarial
Secretarial Work
Work
(B2) Courses
Courses "First
"First Aid
Aid &
& CPR"
CPR" Canada
Canada (First
(First Aid
Aid and
and CPR/CPR)
CPR/CPR)
Courses
Courses WHMIS
WHMIS (Workplace
(Workplace Hazardous
Hazardous Materials
Materials Information
Information System)
System)