Особисті дані приховані

ANASTASIIA DEHTIAROVA
CUSTOMER SUPPORT SPECIALIST

PROFESSIONAL EXPERIENCE

Medical Coordinator — English-Speaking Department
Ensuria | January 2026 — July 2026
Supported English-speaking customers via phone and email.
Managed customer cases from initial request through resolution.
Coordinated cases between customers, healthcare facilities, insurance
[відкрити контакти](див. вище в блоці «контактна інформація»)
companies, and external partners.
Monitored ongoing cases and followed up on outstanding requests.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Provided customers with timely and clear updates throughout the case.
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Identified urgent, delayed, and non-standard cases and escalated them
Ukraine - Spain to the appropriate team.
Coordinated multiple stakeholders to ensure timely resolution of
customer requests.
CORE SKILLS Maintained accurate case information, statuses, and notes in CRM
systems and internal platforms.
Customer Support Managed multiple cases simultaneously while maintaining accuracy and
Customer Service service quality.
English-Speaking Customer Support Maintained complete and accurate documentation.
Phone & Email Support Followed internal procedures, service standards, and quality
Case Management requirements.
Request Management
CRM Systems Housekeeping Supervisor
Ticket Management Courtyard by Marriott | May 2022 — March 2025
Customer Follow-up Coordinated daily operations and assigned tasks according to workload
Issue Resolution and priorities.
Escalation Management Resolved customer-related and operational issues in a fast-paced
Problem Solving environment.
Multitasking Monitored task completion and followed up on outstanding issues.
Prioritization Coordinated communication between multiple departments.
Cross-Team Coordination Adjusted priorities and schedules when operational needs changed.
Documentation Managed multiple priorities simultaneously while maintaining service
quality.
Data Accuracy
Trained new employees and supported their onboarding.
Microsoft Office
Prepared reports for management and monitored recurring operational
PC Skills
issues.
Customer Communication
Empathy
Medical Nurse / Administrator
Attention to Detail
Nova Diagnostyka LLC | December 2020 — October 2021
Self-Organization
Coordinated customer appointments and administrative requests.
Adaptability
Communicated with customers regarding medical services and
Fast Learning
procedures.
Coordinated customer requests with medical staff.
LANGUAGES Worked with electronic records, databases, and internal information
systems.
Ukrainian — Native Maintained accurate and up-to-date customer and service information.
English — Upper-Intermediate (B2) Handled confidential customer information responsibly.
Provided customers with clear information and guidance.
Russian — Fluent (C2)

PROFESSIONAL PROFILE
Contact Center Operator
Customer Support and Medical Nova Diagnostyka LLC | March 2020 — December 2020
Coordinator with 5+ years of Provided customer support by phone and email.
experience in customer service, Processed incoming customer requests and ensured timely follow-up.
Worked with CRM systems and internal databases.
case coordination, administrative
Entered, updated, and verified customer information.
operations, and fast-paced
Managed multiple customer requests while maintaining accuracy and
environments.
service quality.
Experienced in supporting English- Escalated complex or unresolved issues to the appropriate department.
speaking customers via phone and Followed customer service procedures and internal standards.
email, managing customer
requests from initial contact Laboratory Assistant
through resolution, coordinating Pathology Bureau | June 2016 — September 2016
cases between customers, Maintained accurate records and documentation.
healthcare providers, insurance Followed established procedures and quality requirements.
companies, and internal teams, and Worked with a high level of attention to detail.
handling urgent or non-standard
situations.
EDUCATION
Strong experience with CRM
Sumy State University
systems, internal platforms,
Medical Studies
documentation, follow-ups, and
September 2016 — September 2019
case tracking. Highly organized, Sumy Medical College
empathetic, detail-oriented, and Laboratory Diagnostics
comfortable handling multiple September 2014 — June 2016
requests simultaneously. Quick to Sumy Vocational Education Center of Design and Service
learn new systems and processes Garment Production
and confident working September 2013 — September 2014
independently or as part of an
international team. ADDITIONAL EDUCATION & CERTIFICATIONS
First Aid & CPR — Canada
WHMIS (Workplace Hazardous Materials Information System) — Canada
Secretarial Skills Course
Mykola Lysenko Art School

ADDITIONAL INFORMATION
Experienced in supporting English-speaking customers.
Confident with PC, Microsoft Office, and CRM systems.
Strong written and verbal communication skills.
Experienced in handling multiple customer requests simultaneously.
Strong problem-solving and follow-up skills.
Comfortable working with urgent and non-standard cases.
Highly organized and detail-oriented.
Fast learner with strong adaptability to new systems and processes.
Comfortable working independently and in a team.
Available for fully remote work.