Христина

Khrystyna Mukha
Junior Product Manager
Customer Support Specialist transitioning into Product Management, with 1.5+ years of experience across 10+ web and
mobile products. Skilled in turning customer insights and product data into hypotheses and practical improvements.
Built hands-on experience in research, MVP scoping, prioritization, and product metrics.

Lviv, Ukraine [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») telegram: @khrystynamukha
LinkedIn account Behance account

CERTIFICATIONS EXPERIENCE
Team Lead School — EverHelp Mobile Product Manager Intern
ASO Specialist — Choice31
UX Research — Genesis Tech Choice31 | Internship Simulation | Oct 2025 – Aug 2026
Genesis Analytics Week — Genesis • Developed Levee, an AI-powered iOS budgeting app concept for
Academy freelancers with irregular income, from market assessment to launch
Marketing for IT Products — Genesis Tech strategy.
• Analyzed the market and competitors, defined the target segment and
USP, and scoped the MVP.
• Prioritized 5 product hypotheses using ICE and created a structured
EDUCATION
backlog and phased roadmap.
• Modeled subscription pricing, CAC, LTV, and payback assumptions;
Lviv Polytechnic National University
designed key UI/UX screens and prepared a data-driven product pitch.
Bachelor’s Degree in Computer Science
Sep 2023 – Jun 2027 (Expected)

Customer Support Representative
LANGUAGES Genesis Tech (EverHelp) | Remote | Dec 2024 – Present
• Progressed across 2+ support teams, moving from shared support for
Ukrainian native 10+ products to a dedicated single-product team.
English B2+ Polish B1 • Supported web and mobile products including JustDone, Manifest,
Manifesteem, PlantIn, CoinIn, and Leaply across AI, wellness, and self-
development niches.
• Investigated product, account, subscription, and payment issues using
SKILLS CRM and billing systems; reproduced bugs and escalated findings to
cross-functional teams.
Discovery & Strategy • Achieved a 93%+ QA target, maintained a 90%+ KPI score, and
Market Analysis, Segmentation, received 100% positive peer feedback while adapting to new products.
Positioning, MVP Scoping, Roadmapping,
ICE
Analytics & Growth UI/UX Designer
Funnels, Cohorts, Retention, A/B Test
Self-employed | Nov 2024 – Apr 2025
Design, CAC, LTV, ROMI
• Translated a recipe discovery app concept into core features, user
Product Delivery
journeys, and an intuitive mobile interface.
User Flows, Wireframes, Requirements,
• Designed authentication, recipe discovery, and recipe detail flows,
Acceptance Criteria
from wireframes to high-fidelity screens in Figma.
Tools • Prioritized first-version functionality and collaborated with the
Figma, Notion, Miro, Jira, Amplitude, SQL, developer to balance user needs, design decisions, and technical
Sensor Tower, Zendesk, Stripe, Solidgate feasibility.