Rita

RITA EGBAZE
CUSTOMER SERVICE
REPRESENTATIVE

PROFILE SUMMARY
CONTACT Detail oriented operation professional with 2+ years of experience,
managing schedules, coordinating sessions and ensuring seamless
@rita16229
support in remote and on-site environment. Skilled in dispatching
[відкрити контакти](див. вище в блоці «контактна інформація»)
personnel, organizing logistics, supporting instructors and clients, and
[відкрити контакти](див. вище в блоці «контактна інформація») tracking service progress through effective communication and
21 ohonre planning. Adept at anticipating customer needs, prioritizing task,
resolving challenges, and maintaining accurate records.

EDUCATION WORK EXPERIENCE
2021 - 2025 B-CATE CATERING INSTITUTE (Remote) 2024
UNIVERSITY OF BENIN Customer representative
supported process improvements by providing feedback on
Bachelor of Plant Biology and
scheduling and logistics
Biotechnology
Communicate with the vendors and supplier to track deliveries and
GPA: 3.5/ 4.5 supplies
maintained accurate attendance, log delivery records, and
inventory tracking
CERTIFICATIONS Assist claims and customer mode with service inquiries
Communicate with customers via telephone calls and emails
UDEMY

Great Customer Service, Hope Children of Ukraine (Remote ) 2024 - 2025
Customer Experience English Teacher
Customer Support Taught English to individual students and groups online.
Project Integration Used digital teaching platforms such as Miro, Quizlet, and Canva
Management : PMP to create engaging class activities and educational materials.
Certification Assigned and evaluated homework, and provided feedback to
students and parents.
SKILLS Created and managed teaching schedules for students on the
Client communication learning platform.
Work order tracking Maintained positive communication with management regarding
student development, attendance, and classroom performance.
Task prioritization
Dispatch coordination VDX Marketing Company (Hybrid ) 2025 - 2026
CRM management Customer support
Team collaboration processing of incoming calls providing professional assistance
with inquiries
Issue resolution
Assess and confirmed their availability of product with customer
Follow up management request
Create a process work orders accurately and efficiently
LANGUAGES Maintained accurate customer records and entered relevant
English ( fluent C2) information into CRM and Checkate systems.