Артем

ARTEM KOROLENKO
Operations & Customer Experience Manager
✉ [відкрити контакти](див. вище в блоці «контактна інформація») | ✈ @roke_555 (Telegram) | in [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Operations & Customer Experience Manager with over 5 years of experience leading remote teams,
optimizing workflows, and building strong client relationships across the U.S. and Europe. Proven track record of
improving operational efficiency, driving customer satisfaction, and streamlining service delivery. Skilled in AI tools and
digital workflows, with hands-on experience applying artificial intelligence to enhance productivity and business
processes.

EXPERIENCE
Operations Manager | Feb 2026 – Present
Confidential Appliance Repair Company | Remote
■ Manage daily operations for 5 technician teams across San Diego and Seattle.
■ Coordinate service operations using Housecall Pro and Tidio.
■ Work directly with First American, American Home Shield, and Cinch insurance claims and portals.
■ Update insurance portals, process claim information, and communicate with insurance representatives.
■ Handle high-volume customer and insurance calls while managing responsibilities of two positions due to staffing
shortages.
■ Collaborate closely with the Parts Department to ensure timely ordering and fulfillment of replacement parts.
■ Improve scheduling efficiency and maintain smooth communication between technicians, customers, and insurance
providers.

Operations Manager | Jul 2023 – Jan 2026
Windows Repair NYC | USA (Remote)
■ Led ten technician teams across NYC, ensuring smooth workflows and timely project completion.
■ Managed client relationships via calls, chat, and Tidio platform.
■ Oversaw parts ordering and scheduling to reduce delays and resource waste.
■ Improved service ticket response time and overall customer satisfaction.

Customer Care Manager | Dec 2022 – Jul 2023
Bermuda Dunes Repair (Home Alliance) | Los Angeles, CA (Remote)
■ Generated weekly performance reports to support data-driven decisions.
■ Developed customer service scripts for consistent quality across the support team.
■ Streamlined call processes, reducing average call time by 3 minutes.
■ Collaborated with marketing and sales to align customer expectations with service delivery.

Assistant to General Manager (Part-time) | Dec 2022 – May 2023
Ochis Eyewear | Kyiv, Ukraine - Concurrent part-time role alongside Bermuda Dunes Repair position
■ Supported CEO in daily operations, scheduling, supply ordering, and staff onboarding.
■ Reconciled financial records between ledgers and accounts.

Customer Support Manager | Aug 2022 – Dec 2022
San Diego Appliance Repair | San Diego, CA (Remote)
■ Managed inbound/outbound communication between customers and technicians.
■ Processed service requests via Yelp, improving response times and customer experience.

Customer Support Manager | Aug 2021 – Aug 2022
Delfast E-Bikes | Kyiv, Ukraine

■ Handled customer inquiries via phone, email, and live chat.
■ Coordinated with logistics to ensure on-time deliveries and processed payments and refunds.

Customer Service Manager | Jul 2020 – Mar 2021
Seller Online LLC | United States
■ Managed customer service operations for an association of Ukrainian craftsmen selling handmade goods online.
■ Coordinated logistics and delivery of parcels from Ukraine to the USA via express shipping.
■ Handled client communications with strong phone etiquette and cross-cultural sensitivity.

Support Specialist | Nov 2019 – Jul 2020
Teleperformance | Full-time
■ Provided customer support across multiple channels, maintaining high satisfaction standards.

CERTIFICATIONS
From Beginner to AI Expert - Netpeak Group / Prometheus | Issued 19 March 2026
Google AI Basics - Google | Sep 2023 - Nov 2023

EDUCATION
Bachelor in Management - Donetsk Institute of Tourism Business, Ukraine

SKILLS
Leadership & Team Management • Customer Relationship Management (CRM) • Operations & Workflow Optimization
• Problem Solving & Conflict Resolution • Data Analysis & Reporting • AI Tools & Digital Workflows • Time
Management & Prioritization