Daria

DARIA YARMILKO
Product Manager & Support Manager
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Ukraine

PROFESSIONAL Remote Product & Client Support Manager with 18+ years of experience in SaaS platforms,
SUMMARY automotive and truck dealer management systems (DMS), auction platforms, and reputation
management. Skilled in client onboarding, product testing, documentation creation, and multi-
channel customer support (phone, email, chat). Experienced in Microsoft Office Software- compiling
monthly performance reports in Excel to help clients track sales and KPIs. Native English speaker
(USA upbringing) with fluency in Russian and Ukrainian. Open visa status for USA and Europe, enabling
immediate international collaboration and relocation

CORE SKILLS Product & Client Management — Automotive & truck DMS systems (CRM, inventory, website setup)
Auction Platform Implementation & Support
Client Onboarding & Training — 100+ clients trained on DMS systems
Customer Support — Phone, email, and chat communication with consistently high satisfaction ratings
Reputation Management — Helped clients increase positive reviews and strengthen online presence
Data Analysis & Reporting — Monthly Excel reports tracking sales, inventory turnover, and performance
metrics
Technical & Testing — Website/software QA, bug identification, task documentation, HTML adjustments
Communication & Documentation — Training guides, FAQs, video tutorials, remote collaboration via
Zoom, Teams, Skype, Slack
Microsoft Office Suite — 10+ years of experience with Excel, Word, Outlook, PowerPoint, and related
tools
Languages — Native English; Fluent in Russian & Ukrainian

PROFESSIONAL Webxloo — Product Manager & 2007 – Present | Remote
EXPERIENCE Client Support Manager (USA & South Africa clients)

Supported 200+ automotive and truck dealership clients, achieving consistently high satisfaction
scores.
Trained 100+ clients on dealer management systems, enabling independent inventory and sales
management.
Created 50+ training guides, FAQs, and multimedia tutorials, reducing support requests by 30%.
Implemented auction platforms for vehicle and truck dealers, increasing online sales adoption rates.
Delivered customer support via phone, email, and chat, ensuring timely resolution and personalized
service.
Supported clients with reputation management initiatives, resulting in increased positive reviews and
stronger online presence.
Generated monthly Excel reports for clients, tracking sales, inventory turnover, and overall
performance metrics.
Tested product features and documented bugs, cutting turnaround time for fixes by 25%.
Collaborated remotely across multiple countries, ensuring seamless communication and project
delivery.
Performed HTML coding adjustments, improving website functionality and user experience.
Recognized by management for outstanding client relationship management and proactive problem-
solving.

EDUCATION Lacey Township High School, New Jersey, USA
High School Diploma — Class of 2006

CAREER Seeking remote opportunities in product management, client support, or testing
OBJECTIVE with U.S. or European companies. Open to contractor roles, international
collaboration, and relocation with valid visa eligibility for USA and Europe