Yana

YANA KOSTROMYTSKA
Guest Relation Manager | Sales Manager | F&B Coordinator 📍 Cairo, El Rehab City | 📞 [відкрити контакти](див. вище в блоці «контактна інформація») what’s app [відкрити контакти](див. вище в блоці «контактна інформація») telegram| 📧 [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL PROFILE
A highly motivated professional with over 10 years of experience in Hospitality Management (Guest Relations) and B2B/B2C Sales. Proven track record in luxury resorts (White Hills, Meraki, Grand Oasis, Aurora,Sea Beach, Shoras Amphoras, Ghazala Beach, Ghazala Garden) and financial services. Expert in quality control, conflict resolution, and boosting sales through exceptional customer service.

CORE COMPETENCIES
Hospitality: Guest Experience Management, Quality Control, VIP Relations, Room Inspection, Complaint Handling, work with Opera and Fidelio system.

Sales & Admin: B2B/B2C Sales, Contract Negotiation, Reporting, 1C, CRM, Documentation.

Communications: Social Media Management, Tour Operator Relations, Inter-departmental Coordination.

PROFESSIONAL EXPERIENCE
Guest Relation Supervisor / Quality Control | White Hills Resort, Meraki Resort & The Tal Avenue (Sharm El Sheikh) November 2024 – March 2025

Monitored and maintained high service standards across premium resorts.

Managed guest feedback, ensuring rapid resolution of complaints to maintain high TripAdvisor,Booking.com,Top Hotel, Trust You,Google review, Agoda- ratings.

Conducted courtesy calls and coordinated with management to bridge service gaps.

Guest Relation Manager | Grand Oasis Resort / Aurora Oriental Resort (Sharm El Sheikh) June 2022 – Nov 2024

Supervised the Guest Relations team, ensuring personalized service for all guests.

Maintained active communication with tour operators and travel agents.

Handled Fact Sheet updates and hotel profile creation.

Guest Relation Supervisor / Officer | Red Sea Resort Aqua Beach / Amphoras Resort June 2019 – June 2022

Managed guest inquiries, room inspections, and daily reporting of discrepancies.

Organized orientation for new guests and improved guest loyalty programs.

F&B Coordinator / Assistant Manager F&B | Red Sea Hotels (Ghazala Beach & Garden) May 2018 – June 2019

Coordinated F&B sales and communication between the department and guests.

Acted as Secretary to the General Manager, handling high-level documentation and scheduling.

Sales Department Manager | Inksystem LLC / Global Bilgi LLC (Ukraine) July 2012 – May 2018

Managed sales of bank products and IT supplies.

Expertise in 1C: invoicing, payment tracking, and contract management.

Consistently met and exceeded monthly sales targets through effective objection handling.

EDUCATION
Master’s Degree in Electromechanical Engineering Kharkiv National University of Municipal Economy (O.M. Beketov) | 2008 – 2013

SKILLS & LANGUAGES
Languages: Ukranian and Russian (Native), English (Intermediate/Upper-Intermediate.

Software: Opera, Fidelio,MS Office (Expert), 1C, CRM systems, Social Media Management.

Soft Skills: Result-oriented, leadership, crisis management, quick learner.

ADDITIONAL TRAINING
Professional Hospitality Trainings: Sunrise Group, Savoy Group, Red Sea Group.

Business & Sales Masterclasses: Inksystem, Global Bilgi, Polygon.

Recommendations are available upon request.